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Exam 2: Process Strategy and Analysis

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Question 91

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Fixed automation is appropriate for both line and continuous flow operations.

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Question 92

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Assemble-to-order strategy produces a wide variety of products from relatively few assemblies and components after orders are received.

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Question 93

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Process analysis is the documentation and detailed understanding of how work is performed and how it can be redesigned.

Table 2.15 An analyst notes the time that customer appointments end with a tax preparer that is assigned customers requiring only the 1040EZ form. The times indicated in the table represent the departure times of the first eight clients for one tax preparation specialist. The 1040EZ tax forms among the different customers are very similar. The tax preparer started the first return at 12:00pm. -Based on the data in Table 2.15 which value is closest to the learning rate for the tax preparer?

Back office work is typically routine, with many steps having considerable divergence.

A swim lane flowchart is an appropriate tool to use when:

Cross-functional coordination is at particular risk where:

No process can exist without at least one product or service.

Higher volume in a process is generally associated with:

Scenario 2.3 A job consists of three elements. Twenty observations for each element were timed, and the resulting data are shown in the following table. A performance rating has also been assigned for each element, as shown in the table. The job has an allowance of 15% of normal time. -Use the information in Scenario 2.3. What is the standard time for the entire job?

________ reflects the ways in which customers become part of the process and the extent of their participation.

________ is based on comparison of processes with a direct adversary in industry.

A flowchart traces the flow of all except the following:

The bursar's office at a large state school sends a team to the bookstore on campus to see how they handle customers and process payments. This is an example of functional benchmarking.

A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table. The data collected from the past week's diners appear in the following table. Using a classic Pareto analysis, what top categories comprise 80% of the total complaints?

Work sampling is most often used in situations in which:

All parts of an organization, as well as external suppliers and customers across the supply chain, need to be involved to ensure that processes are providing the most value to their internal and external customers.

________ automation can handle various products through programmability.

An undergraduate business student studies diligently in the library late in the term in anticipation of an outstanding performance on her final exams. She asks a friend to spy on her at random intervals to determine what percentage of time she is actually studying. Over the course of three days, her friend records the following observations: Based on this work sample, what percentage of time was the student actually studying?

The first step of the systematic approach to process analysis is ________.