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Elton Mayo,North America's first industrial psychologist,was responsible for formulating which of the following?


A) the principles of scientific management
B) Theory X and Theory Y
C) the explanation of the Hawthorne effect
D) the motivational-maintenance theory

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Which of the following is the redesign of a job to provide workers with more authority,responsibility,challenge,and the opportunity for more personal achievement?


A) task enlargement
B) task generalization
C) job integration
D) job enrichment

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Frederick Taylor's scientific management emphasized which of the following concepts?


A) work efficiency
B) technology
C) policies, procedures, rules, and regulations
D) worker morale

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Which of the following is NOT one of the current trends in business management today?


A) helping employees achieve a balance between their work responsibilities and their personal obligations
B) application of the expectancy theory
C) employee ownership
D) education and training to raise employees' feelings of self-worth

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Theory X managers view their workers as untrustworthy and unmotivated.

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A company that is experimenting with flextime,telecommuting,and job sharing is interested in which of the following?


A) employee empowerment
B) work-scheduling options needed to retain quality employees
C) determining which team management technique is most effective given its situational variables
D) increasing job performance through effective management of time

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In Maslow's theory,the need to belong to informal groups both on and off the job is an example of which of the following needs?


A) security needs
B) physiological needs
C) social needs
D) esteem needs

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What are gain-sharing plans?

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incentive ...

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According to Maslow's hierarchy of needs,the most basic needs are the social needs.

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Managers can use equity theory to do which of the following?


A) determine which employees would benefit from having a goal
B) improve worker satisfaction
C) match reward to performance for each individual employee
D) determine which employees are not working efficiently

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Which of the following is the expansion of the number of tasks and variety of tasks performed by a worker?


A) job enrichment
B) job upsizing
C) job enlargement
D) task rotation

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Given the trend toward employee empowerment in the workplace,more and more employers are finding which of the following theories useful?


A) goal setting
B) expectancy
C) equity
D) scientific management

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Which theorist is responsible for identifying the Theory Z style of management?


A) William Ouchi
B) Douglas McGregor
C) Frederick Taylor
D) Frederick Herzberg

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Bill Nielsen works as a graphic designer.He arrives at work at 7 a.m.and goes home at 3 p.m.One of Nielsen's coworkers who performs the same job arrives at work at 9 a.m.and goes home at 6 p.m.Yet another coworker arrives at 9 a.m.and leaves work at 5 p.m.From this brief description,you should realize that Nielsen's employer uses which of the following strategies?


A) job enrichment
B) a compressed work week
C) flextime
D) job rotation

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In Herzberg's model,which of the following would be an example of a motivating factor?


A) salary
B) responsibility
C) fringe benefits
D) supervision

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Which of the following statements best describes Theory Z style of management?


A) According to Theory Z, workers should be laid off whenever business is bad.
B) Theory Z contains many elements from Japanese management.
C) The Theory Z style of management does not reflect U.S. culture.
D) According to Theory Z, decision making should be done by the individual, not the group.

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In Herzberg's model,which of the following would be an example of a hygiene factor?


A) responsibility
B) supervision
C) promotion
D) recognition

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Who was the father of scientific management?


A) Elton Mayo
B) Abraham Maslow
C) Adam Smith
D) Frederick Taylor

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What do telecommuting,flextime,and job sharing have in common?

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They are all work-sc...

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According to Herzberg,to keep a worker satisfied or motivated,the manager should do which of the following?


A) change his or her supervisor
B) give the worker more vacation time
C) make the job more challenging
D) give longer lunch breaks

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