A) the principles of scientific management
B) Theory X and Theory Y
C) the explanation of the Hawthorne effect
D) the motivational-maintenance theory
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Multiple Choice
A) task enlargement
B) task generalization
C) job integration
D) job enrichment
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Multiple Choice
A) work efficiency
B) technology
C) policies, procedures, rules, and regulations
D) worker morale
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Multiple Choice
A) helping employees achieve a balance between their work responsibilities and their personal obligations
B) application of the expectancy theory
C) employee ownership
D) education and training to raise employees' feelings of self-worth
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True/False
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Multiple Choice
A) employee empowerment
B) work-scheduling options needed to retain quality employees
C) determining which team management technique is most effective given its situational variables
D) increasing job performance through effective management of time
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Multiple Choice
A) security needs
B) physiological needs
C) social needs
D) esteem needs
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Essay
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True/False
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Multiple Choice
A) determine which employees would benefit from having a goal
B) improve worker satisfaction
C) match reward to performance for each individual employee
D) determine which employees are not working efficiently
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Multiple Choice
A) job enrichment
B) job upsizing
C) job enlargement
D) task rotation
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Multiple Choice
A) goal setting
B) expectancy
C) equity
D) scientific management
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Multiple Choice
A) William Ouchi
B) Douglas McGregor
C) Frederick Taylor
D) Frederick Herzberg
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Multiple Choice
A) job enrichment
B) a compressed work week
C) flextime
D) job rotation
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Multiple Choice
A) salary
B) responsibility
C) fringe benefits
D) supervision
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Multiple Choice
A) According to Theory Z, workers should be laid off whenever business is bad.
B) Theory Z contains many elements from Japanese management.
C) The Theory Z style of management does not reflect U.S. culture.
D) According to Theory Z, decision making should be done by the individual, not the group.
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Multiple Choice
A) responsibility
B) supervision
C) promotion
D) recognition
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Multiple Choice
A) Elton Mayo
B) Abraham Maslow
C) Adam Smith
D) Frederick Taylor
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Essay
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Multiple Choice
A) change his or her supervisor
B) give the worker more vacation time
C) make the job more challenging
D) give longer lunch breaks
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