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Exam 10: Motivating Employees

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Question 101

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According to expectancy theory, the amount of effort employees exert on a specific task depends on their

A) expectations of the outcome.
B) manager's expectations of their performance.
C) perception of the importance of the task.
D) level of needs that are not yet satisfied.

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Question 102

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Maslow was mainly concerned with explaining how

A) jobs could be broken down into very simple tasks that could be performed by unskilled employees.
B) human motivation was related to a hierarchy of needs.
C) managerial assumptions about employees affected their style of management.
D) to achieve open two-way communication within an organization.

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Question 103

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In order to understand how to motivate the various generations, we need to understand each generation's preferred mode of communication. Look at the following chart and fill in the blank cell.  

Describe the contributions of scientific management to improving worker productivity. What are some of the limitations of this approach?

Blakely just took a job with higher pay and better job security. She now lives in a nicer apartment and maintains a fairly comfortable lifestyle. However, she is still new at the company and feels like an outsider. She does not feel as though her fellow employees have accepted her into their group yet. According to Maslow's theory, Blakely is driven by a desire to satisfy her social needs.

Theory ________ assumes that the average person likes work, and has a relatively high degree of imagination and creativity.

Herzberg's research focused on determining which management style achieved the highest level of worker motivation.

At Sorenson Staples, employees working at the company's headquarters do not expect to necessarily sit at the same desk every day. They may decide to situate in a projection room, in a temporary soundproof room, or in one of several lounge areas in the building. They may locate next to someone outside of their functional area. Sorenson management believes that breaking down barriers fosters more communication and innovation, and makes jobs more interesting.

When unhappy employees leave a company, the firm normally ends up benefiting financially.

Maslow believed that lower-level needs may emerge at any time when they are not met and take our attention away from higher-level needs.

Gen Xers are difficult to motivate because they lack ambition.

Theory X management has essentially disappeared from the real-world workplace.

Reflecting upon the differences in Type J and Type A work environments, which of the following statements is fundamental to Type J?

Theory Y managers prefer

Baby Boomers as managers need to understand that

The degree to which a job has a substantial impact on the lives or work of others in the organization is referred to as

A key element of Frederick Taylor's approach was the time-motion study, which examined the tasks performed to complete a job and the time needed to complete each task.

Raymond, the manager at the local post office, wants to figure out how to improve worker motivation. Recently, Raymond read about the Hawthorne studies conducted by Elton Mayo and colleagues. He believes these studies offer important insights into what motivates employees. Raymond is likely to support the methods and ideas associated with scientific management.

According to Herzberg, when a hygiene factor is not fulfilled, employees will become dissatisfied.

According to the Adapting to Change box, companies have taken to using mobile apps to track employee engagement.