Question 1

________ is the degree to which a job requires doing a task with a visible outcome from beginning to end.

Accepted Answer

A)   Task significance
B)   Autonomous responsibility
C)   Job specification
D)   Task identityE) A) and B)
F) B) and D)

Question 2

Which of the following statements is the best description of how scientific management viewed employees?

Accepted Answer

A)   Employees are like machines that must be properly programmed.
B)   Most employees are creative and intelligent individuals who should be given a great deal of freedom and flexibility in how they perform their jobs.
C)   Employees will only exert their maximum effort if they believe that their goals are attainable.
D)   Employees are individuals who do not respond in the same way to a particular management style.E) All of the above
F) None of the above

Question 3

Managers who advocate job enrichment focus on creating jobs with

Accepted Answer

A)   repetitive motions.
B)   simplified tasks so that the worker can achieve high levels of production.
C)   very specialized and difficult tasks.
D)   skill variety and autonomy.E) All of the above
F) None of the above

Question 4

The major benefit of open communication in a company setting is

Accepted Answer

A)   a more directed flow of information.
B)   motivated employees.
C)   the ability to utilize the technique known as extinction.
D)   activation vs. passification.E) B) and C)
F) A) and D) B

Question 5

If you want to understand what motivates Gen X workers, it might be a good idea to study the personal experiences that this group shared, such as stay-at-home moms and dads that worked very steady nine-to-five jobs, with hardly any fear of layoffs.

Accepted Answer

A) True 
 B)False  False

Question 6

Casey, a Gen Xer, has just been promoted to an upper management position. If she is like many of her generation, one of Casey's biggest problems will likely be her inflexibility and difficulty at working collaboratively with other employees.

Accepted Answer

A) True 
 B)False

Question 7

A basic idea of ________ was to conduct time-motion studies to find the best way to perform each task, then teach people to use these methods.

Accepted Answer

A)   management by design
B)   Theory Z management
C)   scientific management
D)   expectancy theoryE) B) and C)
F) B) and D)

Question 8

Abraham Maslow thought that once needs at one level of his hierarchy were met:

Accepted Answer

A)   motivation would diminish.
B)   another, higher-order need would emerge to motivate that person.
C)   that type of need would never again be an effective motivator.
D)   he or she would become more interested in lower-level needs.E) None of the above
F) B) and D)

Question 9

Job rotation attempts to make a job more interesting and motivating by moving employees from one job to another.

Accepted Answer

A) True 
 B)False

Question 10

Explain how managers could motivate employees by using expectancy theory. Create a story/example of expectancy theory at work, incorporating the three questions that according to expectancy theory employees will ask.

Accepted Answer

Expectancy theory states that employees'...

Question 11

Frederick Taylor believed that workers existed to make management's job easier and more efficient. He believed that workers were interested in one thing: good pay. If a business provided good pay, workers would provide the grueling labor necessary to get the job done.

Accepted Answer

A) True 
 B)False

Question 12

What was the most important impact of the Hawthorne studies?

Accepted Answer

A)   It helped managers find the level of lighting associated with optimum productivity.
B)   It showed that employees could be programmed like machines to perform simple repetitive tasks, and thus led to the development of assembly lines.
C)   It changed the direction of research away from Taylor's scientific management toward the study of human-based management.
D)   It showed that physical working conditions have no impact on worker productivity.E) A) and B)
F) A) and D)

Question 13

Theory Y managers would

Accepted Answer

A)   rely on monetary rewards to motivate employees.
B)   assume that most employees dislike their jobs.
C)   have confidence in the ability of employees to solve problems that arise during work.
D)   believe that job enrichment would be an ineffective way to improve motivation because it focuses too much on job content and not enough on working conditions.E) B) and C)
F) A) and B)

Question 14

The personal satisfaction people feel when they have done a job well is a(n)  ________ reward.

Accepted Answer

A)   cognitive
B)   extrinsic
C)   physiological
D)   intrinsicE) A) and B)
F) B) and C)

Question 15

Mary Kay is in charge of a nursing shift at a hospital. She wants to improve the motivation and performance level of the nurses under her direction. According to expectancy theory, one element of an effective motivational strategy is to

Accepted Answer

A)   simplify the job.
B)   determine what types of rewards are valued by the nurses.
C)   set performance standards that are beyond the ability of most nurses to challenge them to achieve.
D)   rotate the nurses so that they perform different jobs each day.E) B) and C)
F) C) and D)

Question 16

Equity judgments are based on

Accepted Answer

A)   quantifiable evidence.
B)   deductive reasoning.
C)   statistical extrapolation.
D)   people's perceptions.E) B) and C)
F) A) and D) D

Question 17

Employees will perceive that their opinions are more valued if

Accepted Answer

A)   they're given personalized, closed-end question-type employee opinion surveys.
B)   they're provided settings where employees have the opportunity to converse with all levels of management.
C)   they're given emails from the CEO on a regular basis.
D)   the company emphasizes job simplification.E) None of the above
F) A) and D)

Question 18

As a group, Millennials tend to be

Accepted Answer

A)   older and more mature than Gen Xers.
B)   less interested in technology than Baby Boomers.
C)   inefficient, easily bored, and uncommitted.
D)   adaptable, tolerant, and tech savvy.E) All of the above
F) None of the above

Question 19

The generation born between 1980 and 1995 is known as

Accepted Answer

A)   Generation X.
B)   Generation Alpha.
C)   Generation Y.
D)   Generation Z.E) B) and D)
F) C) and D)

Question 20

In Maslow's hierarchy of needs, the desire for love and acceptance would fall into the category of

Accepted Answer

A)   social needs.
B)   esteem needs.
C)   primal needs.
D)   self-actualization needs.E) A) and B)
F) A) and C)

Exam 10: Motivating Employees

________ is the degree to which a job requires doing a task with a visible outcome from beginning to end.

Correct AnswerverifiedShow Answer

Which of the following statements is the best description of how scientific management viewed employees?

Correct AnswerverifiedShow Answer

Managers who advocate job enrichment focus on creating jobs with

Correct AnswerverifiedShow Answer

The major benefit of open communication in a company setting is

Correct AnswerverifiedB

If you want to understand what motivates Gen X workers, it might be a good idea to study the personal experiences that this group shared, such as stay-at-home moms and dads that worked very steady nine-to-five jobs, with hardly any fear of layoffs.

Correct AnswerverifiedFalse

Casey, a Gen Xer, has just been promoted to an upper management position. If she is like many of her generation, one of Casey's biggest problems will likely be her inflexibility and difficulty at working collaboratively with other employees.

Correct AnswerverifiedShow Answer

A basic idea of ________ was to conduct time-motion studies to find the best way to perform each task, then teach people to use these methods.

Correct AnswerverifiedShow Answer

Abraham Maslow thought that once needs at one level of his hierarchy were met:

Correct AnswerverifiedShow Answer

Job rotation attempts to make a job more interesting and motivating by moving employees from one job to another.

Correct AnswerverifiedShow Answer

Explain how managers could motivate employees by using expectancy theory. Create a story/example of expectancy theory at work, incorporating the three questions that according to expectancy theory employees will ask.

Correct AnswerverifiedExpectancy theory states that employees'...View AnswerShow Answer

Frederick Taylor believed that workers existed to make management's job easier and more efficient. He believed that workers were interested in one thing: good pay. If a business provided good pay, workers would provide the grueling labor necessary to get the job done.

Correct AnswerverifiedShow Answer

What was the most important impact of the Hawthorne studies?

Correct AnswerverifiedShow Answer

Theory Y managers would

Correct AnswerverifiedShow Answer

The personal satisfaction people feel when they have done a job well is a(n) ________ reward.

Correct AnswerverifiedShow Answer

Mary Kay is in charge of a nursing shift at a hospital. She wants to improve the motivation and performance level of the nurses under her direction. According to expectancy theory, one element of an effective motivational strategy is to

Correct AnswerverifiedShow Answer

Equity judgments are based on

Correct AnswerverifiedD

Employees will perceive that their opinions are more valued if

Correct AnswerverifiedShow Answer

As a group, Millennials tend to be

Correct AnswerverifiedShow Answer

The generation born between 1980 and 1995 is known as

Correct AnswerverifiedShow Answer

In Maslow's hierarchy of needs, the desire for love and acceptance would fall into the category of

Correct AnswerverifiedShow Answer

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B

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False

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Expectancy theory states that employees'...
View Answer

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D

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