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Research indicates that even when we listen carefully, we understand and retain only about halowhat we hear.

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True

Matt's political science professor announces that next week there will be a guest lecture by peace activist Rachel Phelps entitled "The History oWar, the Prospects for Peace." Matt decides to skip class that day, saying to himself, "What can a peace activist possibly tell me about war?" What aspect opoor listening identified in your textbook is Matt exhibiting in this example?


A) failing to concentrate
B) jumping to conclusions
C) rejecting the speaker's frame of reference
D) giving in to distractions
E) suspending judgment

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B

Concentrating on details is an excellent way to become a better listener.

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People spend more time _______________ than in any other communication activity.

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Fletcher is listening for pleasure as a friend discusses her trip to Australia. According to your textbook, Fletcher is engaged in __________ listening.


A) appreciative
B) receptive
C) personal
D) comprehensive
E) empathic

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Which othe following is one othe four major causes opoor listening discussed in your textbook?


A) focusing on a speaker's appearance or delivery
B) taking key-word notes during a speech
C) suspending judgment about a speaker's ideas
D) concentrating on a speaker's evidence and reasoning
E) listening empathically rather than critically

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Which othe following is included among the four major causes opoor listening discussed in your textbook?


A) trying to remember everything the speaker says
B) jumping to conclusions about the speaker's ideas
C) taking written notes while the speech is in progress
D) all of the above
E) a and b only

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While the governor spoke about the need to regulate e-cigarettes, Max listened carefully and evaluated the governor's evidence. Max was engaged in _______________ listening.

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Leon is listening to his chemistry instructor review the steps for this week's lab assignment. Because Leon has to understand and follow these directions carefully, your textbook would say he is engaged in __________ listening.


A) assertive
B) empathic
C) comprehensive
D) appreciative
E) engaged

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People spend more time listening than in any other communicative activity.

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Nuzhat is listening to provide emotional support to her friend Sousan, who is talking about the health oher aging parents. According to your textbook, Nuzhat is engaged in __________ listening.


A) critical
B) appreciative
C) empathic
D) intimate
E) comprehensive

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Andrew went to hear a speech by a community leader he very much admired. He took a notebook and pen and, during the speech, wrote down everything he could from the speech. When he got home later, he reviewed his notes and could barely make sense out othem. What went wrong?


A) Andrew should have simply listened to the speech rather than taking notes.
B) Andrew should have taken notes by making a full-sentence outline of the speech.
C) Andrew should have paid more attention to the speaker's delivery rather than focusing on the words of the speech.
D) Andrew should have resisted distractions and concentrated more effectively on the speech.
E) Andrew should have made a key-word outline of the speech instead of trying to write down everything.

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People spend more time __________ than in any other communication activity.


A) speaking
B) writing
C) reading
D) listening
E) discussing

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D

What does your textbook say is the first step to improving your listening skills?


A) Resist distractions during a speech.
B) Focus on the speaker's message.
C) Take listening seriously.
D) Suspend judgment until the end of the speech.
E) Learn to empathize with the speaker.

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According to your textbook, when you evaluate the evidence in a persuasive speech, you are engaged in _______________ listening.

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According to your textbook, one way to focus your listening is to


A) concentrate on what the speaker is wearing.
B) try to remember every word the speaker utters.
C) engage in mental arguments with the speaker.
D) pay attention to feedback from other listeners.
E) listen for the speaker's main points.

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According to your textbook, listening to evaluate a message for purposes oaccepting it or rejecting it is known as _______________ listening.

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Active listeners give their undivided attention to the speaker in a genuine effort to understand her or his point oview.

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One othe major barriers to effective communication is that the brain can process words much faster than a speaker can talk.

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Ted is listening to the introduction oJanine's speech when he thinks to himself, "Man, this is really going to be boring." What aspect opoor listening identified in your textbook is Ted exhibiting in this example?


A) listening too hard
B) jumping to conclusions
C) rejecting the speaker's frame of reference
D) giving in to distractions
E) not listening comprehensively

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