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Influence is the ability to affect the perceptions, attitudes, or behaviors of others.

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will probably result from an attempt to exercise power if the subordinate accepts and identifies with the leader.

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In organizations with an organic nature, the lines of legitimate power are often closely specified and strictly followed.

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The primary bases of personal power include all of the following except


A) referent power.
B) position power.
C) expert power.
D) coercive power.
E) reward power.

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power is in many ways the most difficult form of power to exercise.

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Leadership only matters if influence has occurred.

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The reasons for political behavior include all of the following except


A) ambiguous goals.
B) scarce resources.
C) control of information.
D) nonprogrammed decisions.
E) organizational change.

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means the subordinate is willing to carry out the leader's wishes as long as doing so will not require extraordinary effort.

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A key research scientist who possesses information crucial for new scientific breakthroughs exhibits power.

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Wearing special clothes to a job interview is an example of impression management.

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When , managers simply work within the rules of the organization to increase the probability that their preferred outcomes will come about.

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Which of the following is not a way that managers can use expert power?


A) Avoiding threatening the self-esteem of subordinates
B) Subtly promoting an image of expertise
C) Recognizing employee concerns
D) Keeping education, experience, and accomplishments private
E) Acting confidently and decisively

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At its extreme, coalition building, which is frequently used in political bodies, may take the form of blatant reciprocity.

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Most organizational goals are inherently ambiguous.

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Influence should actually be seen as the of the process of one person attempting to affect another.


A) benchmark
B) standard
C) cornerstone
D) reinforcement
E) None of these.

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Position power is power that resides in the position, regardless of who holds the position.

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The reason for the label "legitimate" in "legitimate power" is that the organization says it is all right for people having power to direct the activities of others.

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Interpersonal justice relates to the degree of fairness people see in how they are treated by others in their organization.

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All of the following are examples of coercive power except


A) punishment.
B) physically harm someone.
C) information that is important to the organization.
D) psychologically harm someone.
E) being assigned to a dead end position.

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_, a subtle form of referent power, means that a leader behaves in the way he or she wants subordinates to act.

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