Question 1

The difference between leadership and management is that

Accepted Answer

A)   managers provide a vision
B)   leaders work outside the system
C)   managers coordinate efforts
D)   leadership is a formal process
E)   leaders control risks and people

Question 2

Decision making, communicating and controlling are key functions of a

Accepted Answer

A)   CEO
B)   supervisor
C)   leader
D)   manager

Question 3

Some of the important characteristics for good leadership are

Accepted Answer

A)   dependence on others to give you answers
B)   using ideas from your peers
C)   integrity, judgment, and dependability
D)   ability to give unquestioned orders
E)   neatness and appearance

Question 4

The three management skill areas are

Accepted Answer

A)   planning, hiring, and housekeeping
B)   services, knowledge of guests, and building maintenance
C)   conceptual, interpersonal, and technical
D)   bookkeeping, office management, and scheduling
E)   knowing the company, profit making, and investing

Question 5

Of the three management skill areas (technical, human and conceptual) which is the most important and why?

Accepted Answer

Answers will vary depending on...

Question 6

Keeping morale high and managing conflict is part of the function.

Accepted Answer

A)   planning
B)   motivating
C)   controlling
D)   organizing

Question 7

________ are responsible for short term planning.

Accepted Answer

A)   Midlevel managers
B)   Frontline managers
C)   Supervisors
D)   Top managers

Question 8

Leaders possess a mental and physical intensity that causes them to be assertive by showing

Accepted Answer

A)   moderated risks
B)   performance, regardless of method
C)   control, assuming responsibility
D)   guaranteed outcomes

Question 9

List the five main approaches to being a leader rather than a manager.

Accepted Answer

The text outlines the practice...

Question 10

Discuss a situation where you will be in a position to justify your decisions and satisfy the demands of guests, employees, the owners (stakeholders), and the community. How do you balance each of these groups?

Accepted Answer

Answers will vary. Some suggestions may ...

Question 11

Managers with ________ skills have the ability to communicate with a wide range of employees.

Accepted Answer

A)   interpersonal
B)   technical
C)   conceptual
D)   functional

Question 12

A manager that starts their career on the front line and works their way up must have the ________ skills they acquired along the way.

Accepted Answer

A)   conceptual
B)   communication
C)   interpersonal
D)   technical D

Question 13

Management is simply what managers do to

Accepted Answer

A)   plan, organize, and control the business
B)   answer the phone and make reservations
C)   research the market
D)   schedule employees
E)   pay bills and do office work A

Question 14

Management is defined as

Accepted Answer

A)   the control of a work situation
B)   the ability to lead a group of workers
C)   the authority to control the work process
D)   the process of coordinating work activities

Question 15

________ manages the work of line employees.

Accepted Answer

A)   Executives
B)   Frontline managers
C)   Top managers
D)   Midlevel managers

Question 16

Setting standards and comparing actual performance to the standard is known as

Accepted Answer

A)   leading
B)   planning
C)   organizing
D)   controlling

Question 17

One of the first questions a leader asks is usually

Accepted Answer

A)   "What can and should I do to make a difference?"
B)   "Do I pass the mirror test?"
C)   "What are the organization's missions and goals?"
D)   "What needs to be done?"

Question 18

Great leaders

Accepted Answer

A)   must be highly educated and aggressive to get the job done
B)   are motivated and grow into their roles
C)   are hired at entry levels
D)   are the individuals who have been on the job the longest and may have the most experience

Question 19

Leadership can be identified as

Accepted Answer

A)   someone who has followers
B)   showing transactional or transformational traits
C)   achieving a goal
D)   acting out theories
E)   always giving rewards B

Question 20

Which of the following is NOT an identifiable practice common to leaders?

Accepted Answer

A)   Creating a model
B)   Challenging the process
C)   Encouraging the heart
D)   Inspiring a shared vision

Exam 14: Leadership and Management

The difference between leadership and management is that

Correct AnswerverifiedShow Answer

Decision making, communicating and controlling are key functions of a

Correct AnswerverifiedShow Answer

Some of the important characteristics for good leadership are

Correct AnswerverifiedShow Answer

The three management skill areas are

Correct AnswerverifiedShow Answer

Of the three management skill areas (technical, human and conceptual) which is the most important and why?

Correct AnswerverifiedAnswers will vary depending on...View AnswerShow Answer

Keeping morale high and managing conflict is part of the function.

Correct AnswerverifiedShow Answer

________ are responsible for short term planning.

Correct AnswerverifiedShow Answer

Leaders possess a mental and physical intensity that causes them to be assertive by showing

Correct AnswerverifiedShow Answer

List the five main approaches to being a leader rather than a manager.

Correct AnswerverifiedThe text outlines the practice...View AnswerShow Answer

Discuss a situation where you will be in a position to justify your decisions and satisfy the demands of guests, employees, the owners (stakeholders), and the community. How do you balance each of these groups?

Correct AnswerverifiedAnswers will vary. Some suggestions may ...View AnswerShow Answer

Managers with ________ skills have the ability to communicate with a wide range of employees.

Correct AnswerverifiedShow Answer

A manager that starts their career on the front line and works their way up must have the ________ skills they acquired along the way.

Correct AnswerverifiedD

Management is simply what managers do to

Correct AnswerverifiedA

Management is defined as

Correct AnswerverifiedShow Answer

________ manages the work of line employees.

Correct AnswerverifiedShow Answer

Setting standards and comparing actual performance to the standard is known as

Correct AnswerverifiedShow Answer

One of the first questions a leader asks is usually

Correct AnswerverifiedShow Answer

Great leaders

Correct AnswerverifiedShow Answer

Leadership can be identified as

Correct AnswerverifiedB

Which of the following is NOT an identifiable practice common to leaders?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Answers will vary depending on...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The text outlines the practice...
View Answer

Correct Answer
verified
Answers will vary. Some suggestions may ...
View Answer

Correct Answer
verified

Correct Answer
verified
D

Correct Answer
verified
A

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
B

Correct Answer
verified