Question 1

When an associate has the authority to solve problems without the intervention of a manager, this is

Accepted Answer

A)   authority
B)   span of control
C)   responsibility
D)   empowerment
E)   chain of command D

Question 2

A "what -if" scenario in the hospitality industry refers to

Accepted Answer

A)   semi -structured
B)   organizational structure
C)   unstructured
D)   forecasting
E)   contingency factor

Question 3

Explain the concept of group dynamics.

Accepted Answer

Group Dynamics includes variab...

Question 4

Discuss the importance of contingency factors.

Accepted Answer

Contingency factors ...

Question 5

This adds some planning and evaluating responsibilities to a position. It gives associates greater control over their work by allowing them to assume some tasks typically done by their supervisors.

Accepted Answer

A)   job enlargement
B)   empowerment
C)   job rotation
D)   job enrichment

Question 6

This type of structure can implement strategies that will improve guest satisfaction or reduce costs by finding quicker or better ways of doing something.

Accepted Answer

A)   Project structure
B)   Integrated work teams
C)   Independent business unit
D)   Work team structure

Question 7

Describe the four forms of departmentalization and give an example of each.

Accepted Answer

The simplest form of departmentalization...

Question 8

Once jobs have been divided up by work specialization, they have to be grouped back together so that the common tasks can be coordinated. This is called

Accepted Answer

A)   structure
B)   organizational control
C)   departmentalization
D)   job enrichment

Question 9

The ________ begins at the top of the organization with the board of directors selecting a
President or CEO.

Accepted Answer

A)   chain of command
B)   power
C)   organizational chart
D)   control

Question 10

________ are assigned a goal, and the team plans, organizes, leads, and controls to achieve the goal.

Accepted Answer

A)   Self -managed work teams
B)   Independent
C)   Integrated work teams
D)   Empowered

Question 11

Some organizations make most of the decisions at the corporate level and inform unit manager. This is

Accepted Answer

A)   chain of command
B)   empowerment
C)   decentralization
D)   centralization
E)   responsibility

Question 12

This type of organization is not defined by, or limited to, the horizontal, vertical, or external boundaries imposed by a predefined structure.

Accepted Answer

A)   Boundaryless organizations
B)   Work team structures
C)   Independent business unit
D)   Informal structure

Question 13

Describe the relationship between job enlargement and job enrichment. How do they differ and how are they similar?

Accepted Answer

Job enlargement increases the scope of the associates' work. Today, hospitality management professionals have more work and responsibilities than ever before. Job enrichment adds some planning and evaluating responsibilities to a position. It gives associates greater control over their work by allowing them to assume some tasks typically done by their supervisors

Question 14

How many associates can one manager supervise? Explain your answer.

Accepted Answer

The answer used to be between 8 and 12. ...

Question 15

What provides the total framework by which job tasks are divided, grouped, and coordinated?

Accepted Answer

A)   organizational structure
B)   project structure
C)   span of control
D)   job rotation

Question 16

The simplest form of departmentalization is by

Accepted Answer

A)   territory
B)   function
C)   guest
D)   product B

Question 17

What is the term when an organization departmentalizes by brand?

Accepted Answer

A)   Function
B)   Product
C)   Territory
D)   Guest

Question 18

The ________ seeks to eliminate the chain of command, to have appropriate spans of control, and to replace departments with empowered teams.

Accepted Answer

A)   Boundaryless organizations
B)   Informal structures
C)   Work team structures
D)   Project structures

Question 19

Discuss how structure is important to an organization.

Accepted Answer

An organizational structure is...

Question 20

When authority is delegated, so should commensurate

Accepted Answer

A)   training
B)   responsibility
C)   command
D)   liability

Exam 16: Organizing

When an associate has the authority to solve problems without the intervention of a manager, this is

Correct Answer
verified
D

A "what -if" scenario in the hospitality industry refers to

Correct Answer
verified

Explain the concept of group dynamics.

Correct Answer
verified
Group Dynamics includes variab...
View Answer

Discuss the importance of contingency factors.

Correct Answer
verified
Contingency factors ...
View Answer

This adds some planning and evaluating responsibilities to a position. It gives associates greater control over their work by allowing them to assume some tasks typically done by their supervisors.

Correct Answer
verified

This type of structure can implement strategies that will improve guest satisfaction or reduce costs by finding quicker or better ways of doing something.

Correct Answer
verified

Describe the four forms of departmentalization and give an example of each.

Correct Answer
verified
The simplest form of departmentalization...
View Answer

Once jobs have been divided up by work specialization, they have to be grouped back together so that the common tasks can be coordinated. This is called

Correct Answer
verified

The ________ begins at the top of the organization with the board of directors selecting a President or CEO.

Correct Answer
verified

________ are assigned a goal, and the team plans, organizes, leads, and controls to achieve the goal.

Correct Answer
verified

Some organizations make most of the decisions at the corporate level and inform unit manager. This is

Correct Answer
verified

This type of organization is not defined by, or limited to, the horizontal, vertical, or external boundaries imposed by a predefined structure.

Correct Answer
verified

Describe the relationship between job enlargement and job enrichment. How do they differ and how are they similar?

How many associates can one manager supervise? Explain your answer.

Correct Answer
verified
The answer used to be between 8 and 12. ...
View Answer

What provides the total framework by which job tasks are divided, grouped, and coordinated?

Correct Answer
verified

The simplest form of departmentalization is by

Correct Answer
verified
B

What is the term when an organization departmentalizes by brand?

Correct Answer
verified

The ________ seeks to eliminate the chain of command, to have appropriate spans of control, and to replace departments with empowered teams.

Correct Answer
verified

Discuss how structure is important to an organization.

Correct Answer
verified
An organizational structure is...
View Answer

When authority is delegated, so should commensurate

Correct Answer
verified

Exam 16: Organizing

When an associate has the authority to solve problems without the intervention of a manager, this is

Correct AnswerverifiedD

A "what -if" scenario in the hospitality industry refers to

Correct AnswerverifiedShow Answer

Explain the concept of group dynamics.

Correct AnswerverifiedGroup Dynamics includes variab...View AnswerShow Answer

Discuss the importance of contingency factors.

Correct AnswerverifiedContingency factors ...View AnswerShow Answer

This adds some planning and evaluating responsibilities to a position. It gives associates greater control over their work by allowing them to assume some tasks typically done by their supervisors.

Correct AnswerverifiedShow Answer

This type of structure can implement strategies that will improve guest satisfaction or reduce costs by finding quicker or better ways of doing something.

Correct AnswerverifiedShow Answer

Describe the four forms of departmentalization and give an example of each.

Correct AnswerverifiedThe simplest form of departmentalization...View AnswerShow Answer

Once jobs have been divided up by work specialization, they have to be grouped back together so that the common tasks can be coordinated. This is called

Correct AnswerverifiedShow Answer

The ________ begins at the top of the organization with the board of directors selecting a President or CEO.

Correct AnswerverifiedShow Answer

________ are assigned a goal, and the team plans, organizes, leads, and controls to achieve the goal.

Correct AnswerverifiedShow Answer

Some organizations make most of the decisions at the corporate level and inform unit manager. This is

Correct AnswerverifiedShow Answer

This type of organization is not defined by, or limited to, the horizontal, vertical, or external boundaries imposed by a predefined structure.

Correct AnswerverifiedShow Answer

Describe the relationship between job enlargement and job enrichment. How do they differ and how are they similar?

How many associates can one manager supervise? Explain your answer.

Correct AnswerverifiedThe answer used to be between 8 and 12. ...View AnswerShow Answer

What provides the total framework by which job tasks are divided, grouped, and coordinated?

Correct AnswerverifiedShow Answer

The simplest form of departmentalization is by

Correct AnswerverifiedB

What is the term when an organization departmentalizes by brand?

Correct AnswerverifiedShow Answer

The ________ seeks to eliminate the chain of command, to have appropriate spans of control, and to replace departments with empowered teams.

Correct AnswerverifiedShow Answer

Discuss how structure is important to an organization.

Correct AnswerverifiedAn organizational structure is...View AnswerShow Answer

When authority is delegated, so should commensurate

Correct AnswerverifiedShow Answer

Correct Answer
verified
D

Correct Answer
verified

Correct Answer
verified
Group Dynamics includes variab...
View Answer

Correct Answer
verified
Contingency factors ...
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The simplest form of departmentalization...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
verified
The answer used to be between 8 and 12. ...
View Answer

Correct Answer
verified

Correct Answer
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B

Correct Answer
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Correct Answer
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Correct Answer
verified
An organizational structure is...
View Answer

Correct Answer
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