Question 1

In order for standards to be useful in the controlling process, they must have certain characteristics. One of these characteristics is that they must be:

Accepted Answer

A)  nonspecific.
B)   redundant.
C)   included the mission statement.
D)  attainable.

Question 2

Today's progressive managers:

Accepted Answer

A)  prefer to use the autocratic style of leadership.
B)  emphasize teamwork and cooperation rather than discipline and order-giving.
C)   face fewer challenges and problems than managers in the past.
D)  can rely on a much higher level of worker loyalty to the organization than in the past.

Question 3

A analysis is used to help companies evaluate their internal strengths and weaknesses, and develop an awareness of external threats and opportunities.

Accepted Answer

A)  WISH
B)   SWAMP
C)   ASSET
D)  SWOT

Question 4

Effective leadership includes both the ability to welcome change and to promote ethical behavior.

Accepted Answer

A) True 
 B)False

Question 5

One of the challenges facing today's managers is to:

Accepted Answer

A)  deal with a workforce that is less educated and less self-directed than in the past.
B)   find ways to encourage conformity instead of diversity.
C)  work with a more educated workforce.

Question 6

involves setting the organization's vision, goals, and objectives.

Accepted Answer

A)  Organizing
B)  Planning
C)   Controlling
D)  Directing

Question 7

As a manager, Bob believes in empowerment and strives to provide all workers with easy access to the information they need to make good decisions. Bob's views suggest that he would place a great deal of emphasis on knowledge management.

Accepted Answer

A) True 
 B)False

Question 8

According to the "Reaching Beyond Our Borders" box in Chapter 7, Jack Welch, former CEO of General Electric, said the key problem companies face in addressing opportunities for in the global market is:

Accepted Answer

A)  the lack of engineer and scientists in the global market.
B)   the lack of support from the U.S. government for global expansion.
C)  the lack of professional managers at all levels to run operations.
D)  the lack of production capability to keep up with global demand.

Question 9

In a company in which a effective vision has been provided:

Accepted Answer

A)  there is no need for tactical planning.
B)   the economic and competitive environments tend to be much more predictable.
C)  employees are likely to have a sense of purpose and a common set of values.
D)  goals and objectives are no longer needed.

Question 10

Staffing involves recruiting, hiring, motivating, and retaining the best people available for the organization.

Accepted Answer

A) True 
 B)False

Question 11

Tactical planning involves making decisions about which customers to serve, what products or services to sell, and the geographic areas in which the firm will compete.

Accepted Answer

A) True 
 B)False

Question 12

The ability to plan, coordinate, and delegate are among a manager's most basic technical skills.

Accepted Answer

A) True 
 B)False

Question 13

Organizing involves allocating resources, assigning tasks, and establishing procedures for accomplishing the organizational objectives.

Accepted Answer

A) True 
 B)False

Question 14

Because of their importance and skills, few managers lost their jobs in the economic crisis of 2008-2009.

Accepted Answer

A) True 
 B)False

Question 15

A vision gives the organization a sense of purpose and a set of values that unite employees toward a common destiny.

Accepted Answer

A) True 
 B)False

Question 16

One step in the rational decision-making model is to develop alternatives.

Accepted Answer

A) True 
 B)False

Question 17

Vinnie wants to become a manager in his company, but he has always been a bit shy and has a hard time interacting with co- workers. In order for Vinnie to succeed as a manager, he will need to work on his:

Accepted Answer

A)  technical skills.
B)  human relations skills.
C)   control skills.
D)  integration skills.

Question 18

is the management function that involves determining whether an organization is progressing toward its goals, rewarding employees for doing a good job, and taking corrective action when they are not.

Accepted Answer

A)   Organizing
B)   Controlling
C)   Leading
D)  Officiating

Question 19

General and divisional managers, plant managers, and deans and department heads at colleges are classified as:

Accepted Answer

A)  middle management.
B)   supervisory management.
C)   top management.
D)  nominal management.

Question 20

The CIO, COO, and CFO are classified as top management positions.

Accepted Answer

A) True 
 B)False

Exam 7: Management and Leadership

is the management function that involves determining whether an organization is progressing toward its goals, rewarding employees for doing a good job, and taking corrective action when they are not.

Correct AnswerverifiedShow Answer

Because of their importance and skills, few managers lost their jobs in the economic crisis of 2008-2009.

Correct AnswerverifiedShow Answer

One step in the rational decision-making model is to develop alternatives.

Correct AnswerverifiedShow Answer

According to the "Reaching Beyond Our Borders" box in Chapter 7, Jack Welch, former CEO of General Electric, said the key problem companies face in addressing opportunities for in the global market is:

Correct AnswerverifiedShow Answer

A analysis is used to help companies evaluate their internal strengths and weaknesses, and develop an awareness of external threats and opportunities.

Correct AnswerverifiedShow Answer

Vinnie wants to become a manager in his company, but he has always been a bit shy and has a hard time interacting with co- workers. In order for Vinnie to succeed as a manager, he will need to work on his:

Correct AnswerverifiedShow Answer

Effective leadership includes both the ability to welcome change and to promote ethical behavior.

Correct AnswerverifiedShow Answer

Today's progressive managers:

Correct AnswerverifiedShow Answer

The CIO, COO, and CFO are classified as top management positions.

Correct AnswerverifiedShow Answer

Staffing involves recruiting, hiring, motivating, and retaining the best people available for the organization.

Correct AnswerverifiedShow Answer

The ability to plan, coordinate, and delegate are among a manager's most basic technical skills.

Correct AnswerverifiedShow Answer

A vision gives the organization a sense of purpose and a set of values that unite employees toward a common destiny.

Correct AnswerverifiedShow Answer

Organizing involves allocating resources, assigning tasks, and establishing procedures for accomplishing the organizational objectives.

Correct AnswerverifiedShow Answer

As a manager, Bob believes in empowerment and strives to provide all workers with easy access to the information they need to make good decisions. Bob's views suggest that he would place a great deal of emphasis on knowledge management.

Correct AnswerverifiedShow Answer

General and divisional managers, plant managers, and deans and department heads at colleges are classified as:

Correct AnswerverifiedShow Answer

Tactical planning involves making decisions about which customers to serve, what products or services to sell, and the geographic areas in which the firm will compete.

Correct AnswerverifiedShow Answer

In order for standards to be useful in the controlling process, they must have certain characteristics. One of these characteristics is that they must be:

Correct AnswerverifiedShow Answer

In a company in which a effective vision has been provided:

Correct AnswerverifiedShow Answer

involves setting the organization's vision, goals, and objectives.

Correct AnswerverifiedShow Answer

One of the challenges facing today's managers is to:

Correct AnswerverifiedShow Answer

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