Question 1

The executive committee of a hotel is

Accepted Answer

A)   the general manager and director of sales 
B)   made up of key associates who head major departments 
C)   the general manager and executive housekeeper 
D)   the top three executives in the hotel

Question 2

Which system can track guest room phone charges?

Accepted Answer

A)   Telephone Charge System 
B)   Call Accounting Systems 
C)   Room Charges Reporting 
D)   Guest Calls Reporting

Question 3

Compare the management structure of a 300+ room resort hotel to that of a 75-room freeway hotel. Outline the reasons for the differences and discuss how one could argue that the responsibility of the general manager would be comparable in either setting.

Accepted Answer

• Students should draw the conclusion th...

Question 4

Rack rate is

Accepted Answer

A)   the price a room is sold for 
B)   discounted room rates 
C)   revenue management 
D)   the highest published rate

Question 5

The basic functions of the front office include all of the following EXCEPT:

Accepted Answer

A)   reviewing previous nights ADR and occupancy 
B)   reviewing arrivals and departures 
C)   staffing and scheduling 
D)   maintaining sales records

Question 6

Leadership, insuring service of all guest rooms and public areas, operating the department within a budget, and accurate record keeping are all duties of the

Accepted Answer

A)   front office manager 
B)   Food and Beverage Manager 
C)   engineering manager 
D)   executive housekeeper

Question 7

The Hotel California has 642 rooms and the room revenue is $84,593. The REV PAR is:

Accepted Answer

A)   $130.94 
B)   $83.91 
C)   $215.45 
D)   $131.76

Question 8

If room revenue is $75,884 and the total number of rooms sold is 662 then average daily rate is

Accepted Answer

A)   $125.12 
B)   $136.53 
C)   $114.63 
D)   $118.78

Question 9

The area of a hotel most often described as the nerve center or hub of a hotel is the

Accepted Answer

A)   night auditor 
B)   banquets 
C)   housekeeping 
D)   front office

Question 10

The individual responsible for the task of balancing the guests accounts receivables is the

Accepted Answer

A)   night auditor 
B)   front desk manager 
C)   guest services agent 
D)   front office manager

Question 11

Keying locks, guest and employee identification and ADA compliance falls under

Accepted Answer

A)   housekeeping 
B)   front desk 
C)   security and loss prevention 
D)   engineering

Question 12

The front office, housekeeping, security and communications all fall under what department?

Accepted Answer

A)   Rooms division 
B)   Night auditor 
C)   Concierge 
D)   Comptroller division

Question 13

The more common name for a guests account is

Accepted Answer

A)   a file 
B)   rewards account 
C)   folio 
D)   his/her credit card

Question 14

List the steps in the guest cycle. Is one step more important than another? Why or why not?

Accepted Answer

• No one step is more important than ano...

Question 15

In house and guest communications in a hotel are managed by

Accepted Answer

A)   point of sales systems 
B)   the property management system 
C)   CBX or PBX 
D)   the F.O.M.

Question 16

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the

Accepted Answer

A)   the bell captain 
B)   front desk associate 
C)   rooms manager 
D)   the concierge

Question 17

When selling rooms a front desk associate might try to upsell. This means

Accepted Answer

A)   selling the room at the rack rate 
B)   suggestively selling the features of a larger room, a higher floor or perhaps a better view 
C)   providing a discount rate 
D)   honoring a guests discount coupon

Question 18

The Public Branch Exchange (PBX)  represents what?

Accepted Answer

A)   The telephone system 
B)   The computer system 
C)   The maintenance department 
D)   The electrical system

Question 19

Make an argument that the night auditor and the housekeeper are the backbone of hotel operations.

Accepted Answer

• The night auditor's role of billing an...

Question 20

Discuss the concept of revenue management. Under what specific conditions can it be applied? Some critics of the concept argue that yield management is a form of legal discrimination. Do you agree or disagree? Justify your answer.

Accepted Answer

• The idea of charging different prices ...

Exam 3: Rooms Division

Compare the management structure of a 300+ room resort hotel to that of a 75-room freeway hotel. Outline the reasons for the differences and discuss how one could argue that the responsibility of the general manager would be comparable in either setting.

Correct Answerverified• Students should draw the conclusion th...View AnswerShow Answer

The basic functions of the front office include all of the following EXCEPT:

Correct AnswerverifiedShow Answer

The front office, housekeeping, security and communications all fall under what department?

Correct AnswerverifiedShow Answer

When selling rooms a front desk associate might try to upsell. This means

Correct AnswerverifiedShow Answer

The individual responsible for the task of balancing the guests accounts receivables is the

Correct AnswerverifiedShow Answer

Make an argument that the night auditor and the housekeeper are the backbone of hotel operations.

Correct Answerverified• The night auditor's role of billing an...View AnswerShow Answer

The executive committee of a hotel is

Correct AnswerverifiedShow Answer

If room revenue is $75,884 and the total number of rooms sold is 662 then average daily rate is

Correct AnswerverifiedShow Answer

Keying locks, guest and employee identification and ADA compliance falls under

Correct AnswerverifiedShow Answer

In house and guest communications in a hotel are managed by

Correct AnswerverifiedShow Answer

Rack rate is

Correct AnswerverifiedShow Answer

The Public Branch Exchange (PBX) represents what?

Correct AnswerverifiedShow Answer

Leadership, insuring service of all guest rooms and public areas, operating the department within a budget, and accurate record keeping are all duties of the

Correct AnswerverifiedShow Answer

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the

Correct AnswerverifiedShow Answer

Discuss the concept of revenue management. Under what specific conditions can it be applied? Some critics of the concept argue that yield management is a form of legal discrimination. Do you agree or disagree? Justify your answer.

Correct Answerverified• The idea of charging different prices ...View AnswerShow Answer

Which system can track guest room phone charges?

Correct AnswerverifiedShow Answer

List the steps in the guest cycle. Is one step more important than another? Why or why not?

Correct Answerverified• No one step is more important than ano...View AnswerShow Answer

The Hotel California has 642 rooms and the room revenue is $84,593. The REV PAR is:

Correct AnswerverifiedShow Answer

The more common name for a guests account is

Correct AnswerverifiedShow Answer

The area of a hotel most often described as the nerve center or hub of a hotel is the

Correct AnswerverifiedShow Answer

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• Students should draw the conclusion th...
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• The night auditor's role of billing an...
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• The idea of charging different prices ...
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• No one step is more important than ano...
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