FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 9: Motivating, Satisfying, and Leading Employees

Show Answer

Share

---

All types

Filters

Study Flashcards

Question 51

Short Answer

Review LaterAdd Note

Review Later

Marlene is a strong believer in reinforcement as a strategy for motivating people to do good work. She therefore presents desired consequences to employees when they exhibit behaviour she desires. She is using punishment. omission. positive reinforcement. negative reinforcement. none of these.

Correct Answer

verified

positive r...

View Answer

Show Answer

Question 52

True/False

Review LaterAdd Note

Review Later

Managers tend to focus on monitoring results and correcting deviations, whereas leaders tend to focus on energizing people to help reach goals.

Correct Answer

verified

Show Answer

Question 53

Short Answer

Review LaterAdd Note

The two-factor theory states that there are two aspects to motivation: content, which deals with the content of a job, and environment, which deals with satisfaction. there are two aspects to motivation: hygienes, which prevent dissatisfaction, and motivators, which contribute to satisfaction. there are two factors that increase job satisfaction. there are two aspects to motivation: hygienes, which contribute to satisfaction, and motivators, which prevent dissatisfaction. recognition of the completion of a difficult task is an important factor.

What is an MBO program and what are the major benefits of such a program?

What was the original intent of the Hawthorne studies? To study the relationships within a hierarchy of human needs To examine the relationship between changes in workers' physical environments and worker output To measure the impact of employee satisfaction on employee output To redesign jobs at the Western Electric Plant To assist Henry Ford in the layout of an assembly line

If, instead of offering incentives for sales goals, a manager were to get ideas on increasing sales revenue from her sales team to implement, which of the following would most likely result? The sales team would be more motivated by feeling more invested in the process. The sales team would prefer to be given clearly defined goals to meet. The sales team would not have enough information to go on in order to get ideas. The sales team would come up with too many different ideas. The sales team would be more motivated because of the chance to earn more money.

David thinks his workers are naturally lazy and uncooperative and must therefore be either punished or rewarded to be made productive. David subscribes to the theory of motivation called the hierarchy of needs. Theory Y. Theory X. two-factor theory. expectancy theory.

At Johnsonville Foods, self-managing teams recruit, hire, evaluate, and terminate low performers on their own. This is an example of a ________ team. transnational problem-solving self-managed virtual empowerment

How can a business firm help an employee meet self-actualization needs? Provide a challenging job Provide a wage high enough to buy food and provide for shelter Provide a respected job title and a large office Offer a social network at the business Offer a pension plan

Leadership is the process of motivating others to work to meet specific objectives. monitoring an organization's performance to ensure that it is meeting its goals. a method of increasing job satisfaction by designing a more satisfactory fit between workers and their jobs. determining what an organization needs to do and how best to get it done. determining how best to arrange an organization's resources into a coherent structure.

Job enrichment and job redesign programs are used to increase satisfaction by putting motivating factors into jobs where the job itself is lacking these factors.

Consider the following argument: Marcia's command skills rely on her ability to get to know what makes people "tick" and thereby communicate well with them; she has to rely on this ability, without which effectively leading people in any manner would not be possible. Which of the following, if true, would strengthen this argument? Marcia can quickly train new employees on company best practices and get them started on their work. Marcia relies on a small group of trusted colleagues to keep abreast of industry best practices. Employees have reported that they feel that Marcia listens well and that she "gets" where they are coming from. Marcia's employees indicate that she tends to not spend much one-on-one time with them personally. Marcia's immediate superior likes to be able to get to know each of Marcia's employees personally.

A(n) _____ contract is the set of expectations held by employees concerning what they will contribute to an organization and what the organization will provide in return. psychological employee inducements/contribution leadership attitudinal

In a compressed work week, employees work fewer days per week but more hours per day.

A psychological contract is a person's set of expectations regarding what he or she will contribute to the organization and what the organization will provide in return.

Marilyn Peck, the manager of human resources makes the following statement: "Our new incentive system is the best way to encourage high performance out of each employee. It specifies the things that employees should do and the results that will lead to rewards." David Witt, a production manager, responds by saying: "You ignore a key issue: no matter what else is going on, employees will not be motivated if they do not feel that they are being treated fairly. Workers who feel that they are paid less than others for the same work will not feel that they are being treated fairly unless the organization provides some kind of persuasive justification. For example, Robin cannot possibly be motivated given that she is paid much less than Jonaki." Witt's claim that Robin must be dissatisfied assumes which of the following? Jonaki is aware of Robin's salary. Most people in the organization would agree that Robin and Jonaki do comparable work. Jonaki receives more favorable employee reviews than Robin does. Robin has met all of the goals specified by the organization's incentive system. Robin has not been provided with a persuasive justification for the difference in salary.

Which of the following theories suggests that people are motivated to work toward rewards that they want and believe they have a reasonable chance of obtaining? Scientific management Equity theory Expectancy theory Two-factor theory Goal-setting theory

John recently joined a team which sets its own goals, selects its own team members, and evaluates its performance. John is part of a problem-solving team. virtual team. transnational team. self-managed team. project team.

Aaron, a sales manager, selects MBO because the biggest advantage is creating specific performance evaluation criteria. automatic setting of subordinate goals by managers. reducing employee turnover. increased employee motivation. reducing time spent in meetings.

Which theory suggests that some managers believe that people are naturally responsible and growth oriented, self-motivated, and interested in being productive? Maslow's hierarchy of needs Litwin's theory of organizational effort McGregor's theory Herzberg's theory Equity theory