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Response latency is used as a measure of the relative preference for various alternatives.

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Mail surveys, mail panels, e- mail, and Internet surveys require a large field force.

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Mail panels can be used to obtain information from the same respondents repeatedly.

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Which of the following is a disadvantage of the survey method of data collection?


A) Wording questions properly is not easy.
B) The data obtained are reliable because the responses are limited to the alternatives stated.
C) Coding, analysis, and interpretation of data are relatively simple.
D) The questionnaire is simple to administer.

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The various data- collection modes are mutually exclusive.

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Which statement is false concerning the different observation methods?


A) Observation bias is high in the case of mechanical observation because a human observer is involved.
B) Mechanical observation can vary widely from low to high structure depending upon on the methods used.
C) The degree of disguise is low in the case of audits, as it is difficult to conceal the identity of auditors.
D) The ability to observe in a natural setting is low in trace analysis because the observation takes place after the behavior has occurred.

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The Internet is the fastest method of obtaining data from a large number of respondents. There are many reasons for this speed. Which of the following is not one of those reasons?


A) the speed with which the data are returned
B) the speed with which the incentive is sent
C) the speed with which the questionnaire is distributed to respondents
D) the speed with which the questionnaire can be created

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Which of the following statements about sample control is true?


A) Mailing lists for mail surveys are sometimes unavailable, outdated, or incomplete.
B) It can be difficult to prevent respondents from completing an Internet survey multiple times.
C) It is possible to identify specific user groups within a mail panel and to direct the survey to households with specific characteristics.
D) All of the above statements are true.

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If the use of physical stimuli is necessary, such as the product, a product prototype, commercials, or promotional displays during the interview, in- home interviews are preferable to personal interviews conducted at central locations (mall intercept and CAPI).

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According to Table 6.3 in the text, the comparative evaluation of survey methods, interviewers and supervisors involved in data collection refers to the criteria.


A) social desirability/sensitive information
B) perceived anonymity
C) control of field force
D) response rate

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An example of structured observation would be an auditor performing inventory analysis in a store.

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Briefly discuss mechanical observation. What is it and why is it used? Describe two devices used for mechanical observation that do not require the respondent's direct participation.

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In mechanical observation, mechanical de...

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is a method of last resort.


A) Content analysis
B) The mail interview
C) Trace analysis
D) The mall intercept interview

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Less effort is required of the respondent in a personal interview than in a telephone or mail interview.

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With computer automated telephone surveying, human intervention is needed to record the questions to be asked during the phone survey.

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The random digit dialing (rdd) technique is used to overcome the bias of business and recent numbers.

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It is best to view observation as a complement to survey methods, rather than as being in competition with them.

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Which of the following statements is true about ethnographic research?


A) It is the study of human behavior in its natural context and involves observation of behavior and setting along with depth interviews.
B) Sometimes audio and visual recordings are obtained.
C) Both A and B are correct.
D) Neither A nor B is correct.

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Telephones offer access to geographically dispersed respondents and hard to reach areas.

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Table 6.3 in the text provides a comparative evaluation of survey methods. Which two methods were shown as high on the flexibility of data collection criteria?


A) computer assisted telephone interviews (CATI) ; mall intercept interviews
B) Internet; mall intercept interviews
C) in- home interviews; mall intercept interviews
D) in- home interviews; computer assisted telephone interviews (CATI)

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