Question 1

Differentiation occurs in the later stages of conflict.

Accepted Answer

A) True 
 B)False

Question 2

"Conflict is a(n) ____________________ between two or more interdependent individuals over perceived ______________________ in beliefs, values, and goals, or over differences in desires for control, status, and connectedness." Wilmot and Hocker (2011)

Accepted Answer

A)  interactive process, obstacles
B)  felt struggle, incompatible differences
C)  inevitable disruption, stress
D)  uncomfortable outcome, opposition
E)  arousal of negative feelings, challenges

Question 3

Professional standards are an example of an objective criterion in principled negotiation.

Accepted Answer

A) True 
 B)False

Question 4

The competition style of conflict is never useful.

Accepted Answer

A) True 
 B)False

Question 5

Interpersonal conflict refers to the discord that occurs within an individual.

Accepted Answer

A) True 
 B)False

Question 6

Face saving can make conflicts less threatening.

Accepted Answer

A) True 
 B)False

Question 7

When we talk about managing conflict, we mean:

Accepted Answer

A)  Avoiding conflict
B)  Eliminating change
C)  Creating interdependence
D)  Producing positive change
E)  None of the above

Question 8

Differentiation is a useful approach to resolving conflict because it:

Accepted Answer

A)  Establishes a precedent for how the issue should be resolved
B)  Separates the people from the problem
C)  Breaks down conflict into smaller pieces
D)  Downplays the differences that can cause people to lose face
E)  Helps both parties realize how they differ on the issues

Question 9

A disagreement about how to bargain for a raise is a procedural conflict.

Accepted Answer

A) True 
 B)False

Question 10

Relational conflicts are usually overt.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is not true of conflict?

Accepted Answer

A)  Conflict often produces positive change.
B)  Conflict is not unhealthy or bad.
C)  Conflict usually involves anger and hostility.
D)  Conflict over control issues is common.
E)  Conflict is expressed in patterned styles of behavior.

Question 12

The most preferred style of conflict is collaboration.

Accepted Answer

A) True 
 B)False  True

Question 13

A personality clash is another way of describing substantive conflict.

Accepted Answer

A) True 
 B)False

Question 14

In a conflict that has significant potential downsides, this style of conflict may be most useful:

Accepted Answer

A)  Avoidance
B)  Competition
C)  Accommodation
D)  Compromise
E)  Collaboration

Question 15

What is not one of the conflict styles identified by Kilmann and Thomas?

Accepted Answer

A)  Accommodating
B)  Competing
C)  Complying
D)  Avoiding
E)  Collaborating

Question 16

When a leader says to a follower in a frustrated tone of voice, "I need you to step up and set an example for the others," this illustrates:

Accepted Answer

A)  A conflict regarding goals
B)  A personality clash
C)  Separating people from the problem
D)  Using objective criteria
E)  Relationship dimension of messages E

Question 17

Which of the following is an example of a relational conflict?

Accepted Answer

A)  Esteem issue
B)  Control issue
C)  Belief issue
D)  A and B only
E)  All of the above

Question 18

Conflict is typically uncomfortable, unhealthy, and destructive.

Accepted Answer

A) True 
 B)False

Question 19

Which researchers are associated with the method of principled negotiation?

Accepted Answer

A)  French and Raven
B)  Kouzes and Posner
C)  Kilmann and Thomas
D)  Fisher and Ury
E)  None of the above D

Question 20

Asking "How much influence do I want in this relationship?" is a reflection of which aspect of conflict?

Accepted Answer

A)  Perceived struggle
B)  Incompatible differences
C)  Hurt feelings
D)  Interdependence
E)  Control, status, connectedness

Exam 9: Handling Conflict

Differentiation occurs in the later stages of conflict.

Correct AnswerverifiedShow Answer

"Conflict is a(n) ____________________ between two or more interdependent individuals over perceived ______________________ in beliefs, values, and goals, or over differences in desires for control, status, and connectedness." Wilmot and Hocker (2011)

Correct AnswerverifiedShow Answer

Professional standards are an example of an objective criterion in principled negotiation.

Correct AnswerverifiedShow Answer

The competition style of conflict is never useful.

Correct AnswerverifiedShow Answer

Interpersonal conflict refers to the discord that occurs within an individual.

Correct AnswerverifiedShow Answer

Face saving can make conflicts less threatening.

Correct AnswerverifiedShow Answer

When we talk about managing conflict, we mean:

Correct AnswerverifiedShow Answer

Differentiation is a useful approach to resolving conflict because it:

Correct AnswerverifiedShow Answer

A disagreement about how to bargain for a raise is a procedural conflict.

Correct AnswerverifiedShow Answer

Relational conflicts are usually overt.

Correct AnswerverifiedShow Answer

Which of the following is not true of conflict?

Correct AnswerverifiedShow Answer

The most preferred style of conflict is collaboration.

Correct AnswerverifiedTrue

A personality clash is another way of describing substantive conflict.

Correct AnswerverifiedShow Answer

In a conflict that has significant potential downsides, this style of conflict may be most useful:

Correct AnswerverifiedShow Answer

What is not one of the conflict styles identified by Kilmann and Thomas?

Correct AnswerverifiedShow Answer

When a leader says to a follower in a frustrated tone of voice, "I need you to step up and set an example for the others," this illustrates:

Correct AnswerverifiedE

Which of the following is an example of a relational conflict?

Correct AnswerverifiedShow Answer

Conflict is typically uncomfortable, unhealthy, and destructive.

Correct AnswerverifiedShow Answer

Which researchers are associated with the method of principled negotiation?

Correct AnswerverifiedD

Asking "How much influence do I want in this relationship?" is a reflection of which aspect of conflict?

Correct AnswerverifiedShow Answer

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"Conflict is a(n) between two or more interdependent individuals over perceived __ in beliefs, values, and goals, or over differences in desires for control, status, and connectedness." Wilmot and Hocker (2011)

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True

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E

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D

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