Question 1

Define artificial intelligence and expert systems. What requirements must IT address in order to sufficiently mimic human expertise?

Accepted Answer

Artificial intelligence has been defined...

Question 2

________ refers to raw, unsummarized, and unanalyzed facts.

Accepted Answer

A)  Brainstorm
B)  Data
C)  Information
D)  Feedback
E)  Statistics

Question 3

Call center employees for an online store use sophisticated software that analyzes customer complaints and proposes solutions based on how customers with similar problems have perceived solutions in the past. This tool is an example of a(n) ________ system.

Accepted Answer

A)  online help
B)  expert
C)  transaction-processing
D)  operations information
E)  decision support

Question 4

Decisions regarding ________ are within the scope of responsibility of top management in a company.

Accepted Answer

A)  production volumes and assembly-line processes
B)  supplier selection and inventory levels
C)  how individual employees should be trained and compensated
D)  allocation of scarce financial resources among competing projects
E)  new product design details

Question 5

The advent of ________ computers that allow individual employees to access companywide networks composed of hardware and software resources has increased the ability of companies to manage information, control activities, and make better decisions.

Accepted Answer

A)  server
B)  client
C)  mainframe
D)  cloud
E)  hub

Question 6

The first step that managers need to take to achieve control over organizational activities is to

Accepted Answer

A)  measure actual versus perceived performance.
B)  establish measurable standards of performance or goals.
C)  perform tests to confirm consistency.
D)  compare actual performance against established goals.
E)  evaluate the results and take corrective action.

Question 7

When advancing IT leads to the development of a more advanced product, older products become obsolete and enter the decline stage of the product life cycle.

Accepted Answer

A) True 
 B)False

Question 8

________ determine the quality of information.

Accepted Answer

A)  Accuracy and reliability
B)  Timeliness and relevance
C)  Relevance and accuracy
D)  Completeness and timeliness
E)  Availability and reliability

Question 9

Define the concepts of, and relationship between, information technology and management information systems. Identify the three primary reasons why managers need information.

Accepted Answer

Information technology (IT)is the set of...

Question 10

Modern information systems ________ an organization's need for hierarchy and ________ its efficiency.

Accepted Answer

A)  eliminate; decrease
B)  decrease; increase
C)  increase; increase
D)  increase; decrease
E)  increase; do not affect

Question 11

A decision support system would be most relevant when

Accepted Answer

A)  reorganizing office cubicle assignments.
B)  investing in additional production equipment.
C)  placing materials orders.
D)  processing accounts payable.
E)  reordering printer cartridges.

Question 12

A(n) ________ system is the most advanced management information system that incorporates artificial intelligence in its design.

Accepted Answer

A)  expert
B)  group decision support
C)  executive support
D)  transaction-processing
E)  operations information

Question 13

A(n) ________ is a company-specific virtual information system that systematizes the knowledge of its employees, facilitates sharing, and integrates their expertise.

Accepted Answer

A)  expert system
B)  knowledge management system
C)  enterprise resource planning system
D)  knowledge economy
E)  knowledge market

Question 14

A decision support system would NOT be a recommended MIS for determining

Accepted Answer

A)  whether to invest in a new production technology.
B)  which features to include in a consumer product.
C)  a launch strategy for a new promotional campaign.
D)  how to expand sales into a new country.
E)  which sales personnel missed targets last quarter.

Question 15

Kendra is heavily dependent on IT to stay aligned with her job assignments, perform her role, and keep connected to her manager. She has an office but seldom uses it. Kendra is part of a

Accepted Answer

A)  boundaryless organization.
B)  business-to-business (B2
B)  marketplace
C)  strategic alliance.
D)  business-to-business (B2
B)  network.
E)  virtual organization.

Question 16

________ software tells the computer hardware how to run.

Accepted Answer

A)  Operating system
B)  Diagnostic
C)  Application
D)  Local area network
E)  Wide area network

Question 17

A(n) ________ system leverages IT, including application software, to link functional activities through every stage of the value chain and increase competitive advantage.

Accepted Answer

A)  enterprise resource planning
B)  executive support
C)  business-to-business network
D)  cloud computing
E)  real-time information

Question 18

Management information systems came into existence during the computer age.

Accepted Answer

A) True 
 B)False

Question 19

An executive support system is a type of ________ system.

Accepted Answer

A)  transaction-processing
B)  business support
C)  expert support
D)  e-commerce
E)  decision support

Question 20

A factory in Europe has excess manufacturing capability and formally agrees to begin producing and distributing products for a U.S.-based company eager to build a presence in Europe. This is an example of

Accepted Answer

A)  boundaryless organization structure.
B)  strategic alliance.
C)  business-to-customer (B2
C)  commerce.
D)  business-to-business (B2
B)  commerce.
E)  business-to-business (B2
B)  marketplace

Exam 18: Using Advanced Information Technology to Increase Performance

When advancing IT leads to the development of a more advanced product, older products become obsolete and enter the decline stage of the product life cycle.

Correct AnswerverifiedShow Answer

A(n) ________ is a company-specific virtual information system that systematizes the knowledge of its employees, facilitates sharing, and integrates their expertise.

Correct AnswerverifiedShow Answer

Kendra is heavily dependent on IT to stay aligned with her job assignments, perform her role, and keep connected to her manager. She has an office but seldom uses it. Kendra is part of a

Correct AnswerverifiedShow Answer

An executive support system is a type of ________ system.

Correct AnswerverifiedShow Answer

________ software tells the computer hardware how to run.

Correct AnswerverifiedShow Answer

________ determine the quality of information.

Correct AnswerverifiedShow Answer

Define the concepts of, and relationship between, information technology and management information systems. Identify the three primary reasons why managers need information.

Correct AnswerverifiedInformation technology (IT)is the set of...View AnswerShow Answer

Decisions regarding ________ are within the scope of responsibility of top management in a company.

Correct AnswerverifiedShow Answer

A(n) ________ system is the most advanced management information system that incorporates artificial intelligence in its design.

Correct AnswerverifiedShow Answer

Define artificial intelligence and expert systems. What requirements must IT address in order to sufficiently mimic human expertise?

Correct AnswerverifiedArtificial intelligence has been defined...View AnswerShow Answer

A decision support system would NOT be a recommended MIS for determining

Correct AnswerverifiedShow Answer

A factory in Europe has excess manufacturing capability and formally agrees to begin producing and distributing products for a U.S.-based company eager to build a presence in Europe. This is an example of

Correct AnswerverifiedShow Answer

The advent of ________ computers that allow individual employees to access companywide networks composed of hardware and software resources has increased the ability of companies to manage information, control activities, and make better decisions.

Correct AnswerverifiedShow Answer

A(n) ________ system leverages IT, including application software, to link functional activities through every stage of the value chain and increase competitive advantage.

Correct AnswerverifiedShow Answer

A decision support system would be most relevant when

Correct AnswerverifiedShow Answer

Modern information systems ________ an organization's need for hierarchy and ________ its efficiency.

Correct AnswerverifiedShow Answer

________ refers to raw, unsummarized, and unanalyzed facts.

Correct AnswerverifiedShow Answer

Management information systems came into existence during the computer age.

Correct AnswerverifiedShow Answer

The first step that managers need to take to achieve control over organizational activities is to

Correct AnswerverifiedShow Answer

Call center employees for an online store use sophisticated software that analyzes customer complaints and proposes solutions based on how customers with similar problems have perceived solutions in the past. This tool is an example of a(n) ________ system.

Correct AnswerverifiedShow Answer

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Information technology (IT)is the set of...
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Artificial intelligence has been defined...
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Modern information systems an organization's need for hierarchy and its efficiency.

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