Question 1

Employers today look for an individual's ability to develop and sustain motivation when they are hiring new managers.

Accepted Answer

A) True 
 B)False  True

Question 2

As a team member,Beverly seems to split hairs and belabor every detail.She seems to be using which of the following blocking strategies?

Accepted Answer

A)  Resisting
B)  Pulling rank
C)  Rejecting
D)  Overanalyzing

Question 3

Chris Arnholt had a vision for the RAZR phone that he called "rich minimalism."

Accepted Answer

A) True 
 B)False

Question 4

An organization's formal communication network consists of all communications that flow along its official lines of authority.

Accepted Answer

A) True 
 B)False

Question 5

Once you have planned your presentation it is time to prepare it.A good presentation should have a(n) _____.

Accepted Answer

A)  body,and exciting close
B)  introduction,body,close
C)  pre-introduction,introduction,body,close
D)  executive summary,presentation,close

Question 6

Joan Greer has noticed that many people at work participate in "nonword" communication using tones of voice,gestures,posture,and facial expressions.What are they doing?

Accepted Answer

A)  Being secretive
B)  Engaging in nonverbal communication
C)  Offending other people
D)  Engaging in formal communication

Question 7

If a person yawns in a meeting he or she is demonstrating nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 8

The opening of a presentation should be _____.

Accepted Answer

A)  shorter than the closing
B)  the same length as the closing
C)  longer than the closing
D)  as long as the body

Question 9

It would be inappropriate to send a formal e-mail to your manager.

Accepted Answer

A) True 
 B)False

Question 10

A team charter generally includes all of the following except:

Accepted Answer

A)  when and where your team will meet.
B)  background information collected to date on the project.
C)  ways to ensure that each member's ideas are respected.
D)  how conflicts will be resolved.

Question 11

The goal of Motorola's RAZR team was to develop (and ultimately bring to market) an ultrathin cell phone that would help restore the company's reputation as a designer of stylistically appealing,high function phones.One way in which the team achieved its goal was by:

Accepted Answer

A)  building a team of individuals with similar backgrounds and training.
B)  not putting any one individual in charge of the team.
C)  limiting the number of team members to five.
D)  using the authority given to it to make its own decisions.

Question 12

This type of team is designed to take advantage of the special expertise of members drawn from different functional areas of the company.

Accepted Answer

A)  self-managing team
B)  cross-functional team
C)  virtual team
D)  expert-based team

Question 13

The bigger the team,the more satisfied members tend to be.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is true regarding manager-led teams?

Accepted Answer

A)  Team leaders are in charge of setting team goals,assigning tasks,and monitoring performance.
B)  Team members are in charge of making all important decisions.
C)  Team leaders have no authority to monitor team performance.
D)  Team members are responsible for assigning tasks among themselves.

Question 15

Team members function interdependently.

Accepted Answer

A) True 
 B)False

Question 16

In practice,which of the following tends to contribute to effective teamwork?

Accepted Answer

A)  Members depend on each other
B)  Members work better individually than as a team
C)  Team members resent being on a team
D)  Leadership rotates infrequently A

Question 17

Your supervisor has asked you to complete the sales report.This is an instance of _____.When you've finished and submitted it,you will have completed a task of _____.

Accepted Answer

A)  downward communication / upward communication
B)  interpersonal communication / routine maintenance
C)  upward communication / downward communication
D)  downward communication / lateral communication A

Question 18

Formal organizational communication flows through different _____.

Accepted Answer

A)  work groups
B)  channels of communication
C)  grapevines
D)  informal communication networks

Question 19

If your message is simple your best approach would likely be to talk by phone.

Accepted Answer

A) True 
 B)False

Question 20

Chris Arnholt's drawings,specs,and recommendations for the RAZR reflected his collaboration with people from all functional areas at Motorola.

Accepted Answer

A) True 
 B)False

Exam 14: Teamwork and Communications

Employers today look for an individual's ability to develop and sustain motivation when they are hiring new managers.

Correct AnswerverifiedTrue

As a team member,Beverly seems to split hairs and belabor every detail.She seems to be using which of the following blocking strategies?

Correct AnswerverifiedShow Answer

Chris Arnholt had a vision for the RAZR phone that he called "rich minimalism."

Correct AnswerverifiedShow Answer

An organization's formal communication network consists of all communications that flow along its official lines of authority.

Correct AnswerverifiedShow Answer

Once you have planned your presentation it is time to prepare it.A good presentation should have a(n) _____.

Correct AnswerverifiedShow Answer

Joan Greer has noticed that many people at work participate in "nonword" communication using tones of voice,gestures,posture,and facial expressions.What are they doing?

Correct AnswerverifiedShow Answer

If a person yawns in a meeting he or she is demonstrating nonverbal communication.

Correct AnswerverifiedShow Answer

The opening of a presentation should be _____.

Correct AnswerverifiedShow Answer

It would be inappropriate to send a formal e-mail to your manager.

Correct AnswerverifiedShow Answer

A team charter generally includes all of the following except:

Correct AnswerverifiedShow Answer

The goal of Motorola's RAZR team was to develop (and ultimately bring to market) an ultrathin cell phone that would help restore the company's reputation as a designer of stylistically appealing,high function phones.One way in which the team achieved its goal was by:

Correct AnswerverifiedShow Answer

This type of team is designed to take advantage of the special expertise of members drawn from different functional areas of the company.

Correct AnswerverifiedShow Answer

The bigger the team,the more satisfied members tend to be.

Correct AnswerverifiedShow Answer

Which of the following is true regarding manager-led teams?

Correct AnswerverifiedShow Answer

Team members function interdependently.

Correct AnswerverifiedShow Answer

In practice,which of the following tends to contribute to effective teamwork?

Correct AnswerverifiedA

Your supervisor has asked you to complete the sales report.This is an instance of _____.When you've finished and submitted it,you will have completed a task of _____.

Correct AnswerverifiedA

Formal organizational communication flows through different _____.

Correct AnswerverifiedShow Answer

If your message is simple your best approach would likely be to talk by phone.

Correct AnswerverifiedShow Answer

Chris Arnholt's drawings,specs,and recommendations for the RAZR reflected his collaboration with people from all functional areas at Motorola.

Correct AnswerverifiedShow Answer

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Your supervisor has asked you to complete the sales report.This is an instance of _.When you've finished and submitted it,you will have completed a task of _.

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