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Which of the following statements is true of dysfunctional behavior in an organization?


A) It is caused by the Type B personality of employees.
B) It results in direct financial costs for the organization.
C) It includes actions performed by employees who suffer from clinical depression.
D) It is a result of the affective commitment of employees toward the organization.

E) A) and B)
F) A) and D)

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Which of the following acts was passed in 1970 and is the most comprehensive law regarding worker safety?


A) The Health and Safety at Work Act
B) The Occupational Safety and Health Act
C) The Industrial Safety and Health Act
D) The Workplace Safety and Health Act

E) A) and C)
F) B) and C)

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In the context of the differences in how one experiences stress, which of the following is characterized as being highly competitive with few interests outside of work?


A) The Type A personality
B) The Type B personality
C) Hardiness
D) Dysfunctional behavior

E) A) and B)
F) B) and C)

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A

Which of the following is a direct result of overload?


A) Higher rates of hiring in organizations
B) More managers going to their office on weekends to get their jobs done
C) Increase in affective commitment of employees to their organization
D) Decrease in ethnocentrism in the workplace

E) B) and C)
F) None of the above

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Iron Crafters Inc., a hardware manufacturing company, has employed experts to carefully analyze its operating unit, to identify potential health hazards to employees, and to find solutions to reduce the effects of such hazards. In this scenario, the approach followed by Iron Crafters Inc. to improve the security of the workplace is called _____.


A) hardiness
B) safety engineering
C) an institutional program
D) a collateral stress program

E) B) and D)
F) A) and D)

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Which of the following is a disadvantage of an employee-fitness program?


A) It costs more than stress-management programs.
B) It does not reduce stress, thereby discouraging employees from being productive.
C) It involves supervision, which is a major source of overload.
D) It cannot be customized to suit an employee's needs.

E) A) and C)
F) B) and C)

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Which of the following poses a workplace hazard that may cause accidents?


A) Bright lighting at the workplace
B) Horizontal layout of office space
C) Loose clothing of employees
D) Elevators in the office building

E) A) and D)
F) A) and C)

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In the context of personality characteristics, which of the following statements is true of hardiness?


A) A high degree of hardiness increases the experienced stress associated with stressful events.
B) Hardy personalities are more effective in dealing with the stress they do experience.
C) Individuals with a Type A personality are high on hardiness.
D) Individuals with a Type B personality are low on hardiness.

E) A) and B)
F) C) and D)

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Ambiguity and conflict are interpersonal demands of a job that can cause stress.

A) True
B) False

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An organization can try to make its workplace safer by:


A) involving the Occupational Safety and Health Administration in the creation of all safety precautions.
B) focusing solely on the number of accidents.
C) focusing on safe behaviors at the workplace.
D) hiring employees who do not belong to any minority group.

E) A) and D)
F) B) and C)

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The physical layout of office space has been found to influence attitudes and behaviors of employees.

A) True
B) False

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True

The HR manager of Carl Investments, a share broking firm, has decided to arrange regular yoga classes for the employees of the firm. He has made this decision because many employees have recently complained of poor health due to workload. In the given scenario, the HR manager of Carl Investments is using a(n) _____.


A) institutional program
B) collateral stress program
C) defined benefit plan
D) defined contribution plan

E) C) and D)
F) B) and D)

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Which of the following statements best defines the safety climate of an organization?


A) It is an organizational climate that promotes safe behaviors without any rewards or punishments.
B) It is an organizational climate that exclusively emphasizes accidents rather than safe behaviors.
C) It is the degree to which the actual physical work environment is safe.
D) It is the perception of the importance and priority an organization gives to safety.

E) C) and D)
F) None of the above

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Which of the following statements is true of the influence of the physical work environment on individuals?


A) The use of music in the workplace has no significant effect on employee attitudes and performance.
B) Employees who work on rotating shifts are better able to establish a new biological rhythm than those who do not.
C) Studies suggest that changes in the level of illumination have the strongest effect on the attitudes of employees.
D) Employees who perceive their work environment as dark are generally less satisfied with their jobs.

E) C) and D)
F) All of the above

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Diane, a copy typist at a leading newspaper, is considered the best worker in her team. Because of her high typing speed, her team leader increases daily targets for all typists. Her teammates want her to reduce her typing speed so that the team leader does not increase targets any further. Diane, who likes to be efficient and quick in her work, is most likely to be stressed because of her _____.


A) physical demands
B) role demands
C) interpersonal demands
D) task demands

E) All of the above
F) A) and D)

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C

In the context of the factors that influence how one experiences stress, the Type B personality is characterized as being highly focused on work and highly competitive.

A) True
B) False

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Which of the following statements defines health hazards?


A) They refer to the stressors associated with the specific job a person performs.
B) They refer to the elements of the work environment that more slowly and systematically, and perhaps cumulatively, result in damage to an employee's health.
C) They are a set of expected behaviors associated with a position in a group or organization.
D) They are a set of general feelings of exhaustion that develop when a healthy individual experiences too much pressure and too few sources of satisfaction.

E) B) and C)
F) B) and D)

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Who among the following has a relatively low-stress job?


A) A firefighter
B) A dietician
C) A military general
D) A commercial airline pilot

E) B) and C)
F) A) and D)

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Which of the following is an agency within the Department of Health that conducts research to help establish appropriate safety and health criteria?


A) The National Institute for Occupational Safety and Health
B) The Occupational Safety and Health Review Commission
C) The Health Maintenance Organization
D) The Pan American Health Organization

E) A) and B)
F) A) and C)

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In the context of personality types, which of the following statements is true of Type A personalities and Type B personalities?


A) Type B personalities are more aggressive than Type A personalities.
B) Type B personalities are more competitive than Type A personalities.
C) Type B personalities are more patient than Type A personalities.
D) Type B personalities are more focused on their work than Type A personalities.

E) All of the above
F) None of the above

Correct Answer

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