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Exam 7: Operations Management and Quality for Producing Goods and Services

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Question 21

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Even excellent firms focus on one competence at a time.

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Question 22

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Getting a haircut and having your lawn mowed are both examples of low-contact services.

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Quality improvement teams are groups of employees from various work areas who define,analyze,and solve common production problems.

What is a supply chain? How can supply chain management create competitive advantage?

Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?

Materials management involves the flow of materials inside of the production facility,while distribution management involves the flow of finished goods.

Which scheduling tool shows the necessary sequence of activities in a project and identifies the critical path?

Thousands of empty jugs move down a conveyor belt at Colgate-Palmolive before stopping to be filled and moving on to be labeled.What type of layout is utilized?

Which of the following is another term for the supply chain?

Save-A-Lot grocery stores use which type of strategy for attracting customers?

A process flowchart identifies the sequence of production activities,movements of materials,and work performed at each stage of the process.

Which of the following is patterned after the successful Japanese concept of quality circles?

A detailed schedule will indicate how many employees will be working on a given shift.

Which term refers to collaborative groups of employees from various work areas who meet regularly to define,analyze,and solve common production problems?

What are three possible changes that Alan Jackson can make in his company to emphasize quality improvement?

If parts A,B,and C must be produced this week,a detailed schedule will indicate the sequence of work.

For manufacturing firms,typical materials costs make up 50 to 75 percent of total product costs.

Which type of layout is designed to move resources through a smooth,fixed sequence of steps?

What is a Gantt chart?

An assembly line is an example of a custom-products layout.