Question 1

Scenario 4.1
Mike Brassington is the CEO of Canada Steel, a firm that produces steel products for a global market. To improve on one of its products that has received some criticisms on its quality, Canada Steel wants to put together a team that will involve different people in the organization, across different departments, so as to utilize their skills in a manner that would be more productive than if they worked separately. Mike has two ideas on how to design these teams. First, he can put together a group of experienced people from different departments . He also has to decide on how to measure the success of the team's efforts.
-Refer to Scenario 4.1. What does research demonstrate as key to ensuring the success of the team?

Accepted Answer

A)   ensuring a common workplace "language" for team members
B)   establishing ground rules to guide the team's work
C)   ensuring cultural cohesion among team members
D)   establishing a fair pay system

Question 2

The position analysis questionnaire (PAQ) is a qualitative job analysis method.

Accepted Answer

A) True 
 B)False

Question 3

Job design is an outgrowth of job analysis.

Accepted Answer

A) True 
 B)False

Question 4

According to the job characteristics model, what three psychological states of a jobholder result in motivated, satisfied, and productive employees?

Accepted Answer

A)   meaningfulness of work, responsibility for completion of a whole identifiable piece of work, and knowledge of work results
B)   meaningfulness of work, task significance, and autonomy
C)   meaningfulness of work, responsibility for outcomes, and fair compensation
D)   meaningfulness of work, responsibility for outcomes, and knowledge of work results

Question 5

Scenario 4.1
Mike Brassington is the CEO of Canada Steel, a firm that produces steel products for a global market. To improve on one of its products that has received some criticisms on its quality, Canada Steel wants to put together a team that will involve different people in the organization, across different departments, so as to utilize their skills in a manner that would be more productive than if they worked separately. Mike has two ideas on how to design these teams. First, he can put together a group of experienced people from different departments . He also has to decide on how to measure the success of the team's efforts.
-Refer to Scenario 4.1. Which of the following is NOT a way for Mike to measure the success of the team?

Accepted Answer

A)   through the level of cooperation and trust of team members
B)   through whether the goals of the team are achieved
C)   through the pay increases of the team
D)   through the way in which conflicts are resolved

Question 6

Job design is concerned with changing, modifying, and enriching jobs in order to capture the talents of employees while improving performance.

Accepted Answer

A) True 
 B)False

Question 7

In the job characteristics model, skill variety refers to the amount of freedom held by the employee to schedule work and perform activities.

Accepted Answer

A) True 
 B)False

Question 8

In which situation would a job design be recommended?

Accepted Answer

A)   New technology has drastically changed the way that work is done in a manufacturing plant shop floor and employees are finding there is a lot more spare time.
B)   Due to a recent change in upper management and benefit policies, several hundred highly skilled employees have recently left the organization and moved to a competitor.
C)   The culture of the organization is deemed by an external consultant to be "stagnant" and in need of a change.
D)   Members of the organization are trying to form a union. A

Question 9

The functional job analysis approach utilizes an inventory of the various types of work activities that can constitute any job.

Accepted Answer

A) True 
 B)False  True

Question 10

What is often cited as the most important factor contributing to the success of employee involvement groups?

Accepted Answer

A)   team pay and benefits
B)   appropriate job design
C)   organizational design
D)   comprehensive training of employees

Question 11

Employees participate in flextime when they do entirely different jobs on a rotating schedule.

Accepted Answer

A) True 
 B)False

Question 12

According to the work of Herzberg, which of the following methods can managers use to enrich the jobs of employees?

Accepted Answer

A)   improving pay
B)   increasing benefits
C)   adding more responsibility to jobs
D)   improving leadership

Question 13

A statement of the different duties, tasks, and responsibilities of a job is known as a job description.

Accepted Answer

A) True 
 B)False

Question 14

A job consists of different duties and responsibilities performed by one person.

Accepted Answer

A) True 
 B)False

Question 15

Behavioural-based job design studies focus on two key simultaneous outcomes. What are these?

Accepted Answer

A)   organizational efficiency and employee job satisfaction
B)   organizational efficiency and effectiveness
C)   organizational restructuring and job design
D)   employee autonomy and job design

Question 16

What is a job specification?

Accepted Answer

A)   a statement of the knowledge, skills, and abilities required to perform the job
B)   a statement of the tasks, duties, and responsibilities associated with the job
C)   a group of related activities and duties
D)   the different duties and responsibilities performed by one employee A

Question 17

What can result from generically written job descriptions?

Accepted Answer

A)   restructuring
B)   openness to change
C)   role ambiguity
D)   role precision

Question 18

Which of the following is another term for employee involvement groups?

Accepted Answer

A)   project teams
B)   cross-functional teams
C)   synergistic groups
D)   quality circles

Question 19

What do we call an analysis in which the emphasis is placed on characteristics of successful performers rather than standard duties?

Accepted Answer

A)   a person-based job analysis
B)   a competency-based analysis
C)   a performance-based job analysis
D)   a team-based analysis

Question 20

The critical incident method focuses on employee behaviours critical to job success.

Accepted Answer

A) True 
 B)False

Exam 4: Job Analysis and Work Design

Correct Answer
verified

The position analysis questionnaire (PAQ) is a qualitative job analysis method.

Correct Answer
verified

Job design is an outgrowth of job analysis.

Correct Answer
verified

According to the job characteristics model, what three psychological states of a jobholder result in motivated, satisfied, and productive employees?

Correct Answer
verified

Correct Answer
verified

Job design is concerned with changing, modifying, and enriching jobs in order to capture the talents of employees while improving performance.

Correct Answer
verified

In the job characteristics model, skill variety refers to the amount of freedom held by the employee to schedule work and perform activities.

Correct Answer
verified

In which situation would a job design be recommended?

Correct Answer
verified
A

The functional job analysis approach utilizes an inventory of the various types of work activities that can constitute any job.

Correct Answer
verified
True

What is often cited as the most important factor contributing to the success of employee involvement groups?

Correct Answer
verified

Employees participate in flextime when they do entirely different jobs on a rotating schedule.

Correct Answer
verified

According to the work of Herzberg, which of the following methods can managers use to enrich the jobs of employees?

Correct Answer
verified

A statement of the different duties, tasks, and responsibilities of a job is known as a job description.

Correct Answer
verified

A job consists of different duties and responsibilities performed by one person.

Correct Answer
verified

Behavioural-based job design studies focus on two key simultaneous outcomes. What are these?

Correct Answer
verified

What is a job specification?

Correct Answer
verified
A

What can result from generically written job descriptions?

Correct Answer
verified

Which of the following is another term for employee involvement groups?

Correct Answer
verified

What do we call an analysis in which the emphasis is placed on characteristics of successful performers rather than standard duties?

Correct Answer
verified

The critical incident method focuses on employee behaviours critical to job success.

Correct Answer
verified

Exam 4: Job Analysis and Work Design

Correct AnswerverifiedShow Answer

The position analysis questionnaire (PAQ) is a qualitative job analysis method.

Correct AnswerverifiedShow Answer

Job design is an outgrowth of job analysis.

Correct AnswerverifiedShow Answer

According to the job characteristics model, what three psychological states of a jobholder result in motivated, satisfied, and productive employees?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Job design is concerned with changing, modifying, and enriching jobs in order to capture the talents of employees while improving performance.

Correct AnswerverifiedShow Answer

In the job characteristics model, skill variety refers to the amount of freedom held by the employee to schedule work and perform activities.

Correct AnswerverifiedShow Answer

In which situation would a job design be recommended?

Correct AnswerverifiedA

The functional job analysis approach utilizes an inventory of the various types of work activities that can constitute any job.

Correct AnswerverifiedTrue

What is often cited as the most important factor contributing to the success of employee involvement groups?

Correct AnswerverifiedShow Answer

Employees participate in flextime when they do entirely different jobs on a rotating schedule.

Correct AnswerverifiedShow Answer

According to the work of Herzberg, which of the following methods can managers use to enrich the jobs of employees?

Correct AnswerverifiedShow Answer

A statement of the different duties, tasks, and responsibilities of a job is known as a job description.

Correct AnswerverifiedShow Answer

A job consists of different duties and responsibilities performed by one person.

Correct AnswerverifiedShow Answer

Behavioural-based job design studies focus on two key simultaneous outcomes. What are these?

Correct AnswerverifiedShow Answer

What is a job specification?

Correct AnswerverifiedA

What can result from generically written job descriptions?

Correct AnswerverifiedShow Answer

Which of the following is another term for employee involvement groups?

Correct AnswerverifiedShow Answer

What do we call an analysis in which the emphasis is placed on characteristics of successful performers rather than standard duties?

Correct AnswerverifiedShow Answer

The critical incident method focuses on employee behaviours critical to job success.

Correct AnswerverifiedShow Answer

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A

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True

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A

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