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Exam 1: Operations Management and Value Chains

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Question 21

Multiple Choice

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When business analytics is used to understand past and current performance,it is called _____ analytics.

A) decision
B) descriptive
C) predictive
D) prescriptive

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Question 22

Multiple Choice

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Which of the following statements is true of service facilities?

A) They need to be in close proximity to customers.
B) They store their services as physical inventory.
C) They require employees with stronger technical skills than behavioral skills.
D) They rely more on hard technology than soft technology to perform work.

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Question 23

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_____ refers to raw materials,work-in-process,or finished goods that are maintained to support production or satisfy customer demand.

Jane is planning to go on a camping trip.She purchases a bottle of mineral water,a pack of biscuits,a small tube of toothpaste,and a toothbrush from the supermarket near her house.The items that Jane has purchased from the supermarket are _____ goods.

A _____ is a sequence of activities that is intended to create a certain result,such as a physical good,a service,or information.

Vehicles,furniture,and dishwashers are examples of nondurable goods.

Jason and his friend went to a coffee shop.They ordered two cappuccinos and received a complimentary chocolate waffle and cookie along with their order.In the context of a customer benefit package (CBP) ,the chocolate waffle and the cookie are _____.

In the context of customer benefit packages,_____ services are those that are not essential to the primary service,but enhance it.

Preproduction services of a value chain include warranty and claim services.

A gracious welcome by an employee at the hotel check-in counter is an example of:

A process invariably resides within a department or traditional management function.

In order to increase value,an organization must:

A _____ good is one that does not quickly wear out and typically lasts at least three years

_____ sustainability is an organization's commitment to maintain healthy communities and improve the quality of life.

_____ is a key activity performed by operations managers that involves deciding the best way to assign people to work tasks and responsibilities.

Proportional increases or decreases in the perceived benefits and the price of a product result in no net change in the value of the product.

In the context of the pre- and postproduction services perspective of a value chain,which of the following statements is true of preproduction services?

Building a high-performing organization with a capable leadership and workforce is an example of _____ sustainability.

A _____ is a customer benefit package (CBP) feature that departs from the standard CBP and is normally location specific or firm specific.

_____ is defined as the perception of the benefits associated with a good,service,or bundle of goods and services in relation to what buyers are willing to pay for them.