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Exam 6: Applying Communication Skills

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Question 31

Multiple Choice

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All communications between members of the health care team should be:

A) aggressive and authoritative
B) professional and respectful
C) rapid and precise
D) vague and misleading

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Question 32

Multiple Choice

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​An approach to handling interpersonal problems and concerns is to use critical thinking (or problem-solving) skills.Critical thinking involves:

A) ​observing available information and determining what the main issue is
B) ​forming beliefs (developing arguments using supportive evidence)
C) ​coming to a conclusion (deciding which view is most reasonable)
D) ​all of the above

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Question 33

Multiple Choice

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Identify the correct order of the basic steps of critical thinking when problem solving. -Determine just what the problem is and write it down

When communicating with others,you should be:

​Match the behavior to the description of the communication.Note: Answers may be used more than once. -​With this form of communication the individual may come across as being shy or very easygoing

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Hang back in the conversation

Match each term with its definition. -Person sometimes referred to as the practice manager

​Match the behavior to the description of the communication.Note: Answers may be used more than once. -Using this type of communication ​may indicate that the message you're sending is that your thoughts and feelings aren't as important as those of other people

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Listen and take an active interest in what the patient is saying.

When providing patient education,your first task is to:

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Maintain eye contact and use a warm and friendly greeting such as: "Good morning,Mrs.Jones,it's nice to see you today."

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Ask political or religious discussions

Match each term with its definition. -Outlines the most important qualities and abilities that are needed for a job,and includes a section where strengths and weaknesses can be listed

​An effective communicator knows the "Do's" and "Don'ts" of communication.Match whether the description/scenario given is a "do" or "don't".Note: Answers may be used more than once. -​Comment on a common interest or current event

​Match the example of diversity with the description.Note: Answers may be used more than once. -​Pertaining to or characteristic of a people,especially a group sharing a common and distinctive culture,religion,language,or the like

​Match the example of diversity with the description.Note: Answers may be used more than once. -​Forms an important part of a patient's identity

Which of the following is not one of the four E's used to engage a child in health care matters?

In most employment situations,an evaluation of work performance is made on a(n) _____ basis.

Identify the correct order of the basic steps of critical thinking when problem solving. -Prioritize your decisions and begin testing them one by one until results are satisfactory to you and others concerned

It is almost always best to take which of the following issues to the office manager?