Question 1

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​When patients' problems are straightforward and easily addressed,this method might leave gaps in the schedule that could otherwise be used more efficiently to see other patients or perform needed ancillary tasks

Accepted Answer

A)  clustering-pro
B)  ​clustering-con
C)  ​double-booking-pro
D)  ​double-looking-con
E)  walk in/Open hours-proF) ​walk in/Open hours-conG) ​single-booking-proH) ​single-booking-conI) ​streaming-proJ) ​streaming-conK) ​wave-proL) ​wave-conM) modified wave-proN) modified wave-con

Question 2

​Electronic appointment scheduling software (practice management) offers several advantages over paper schedules.Which of the following is not considered an advantage of electronic scheduling?

Accepted Answer

A)   ​multiple terminals or computers can be used for scheduling
B)   capability of locating the next available time or specific date using a "find" or "force" feature
C)   ​downtime results in lost information
D)   none of the above

Question 3

Match each scheduling abbreviation with its meaning.
-Chest pain

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) Surg

Question 4

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​If a patient's complaint is more complex,or several patients succumb to the same problem,it can overwhelm available personnel and resources

Accepted Answer

A)  clustering-pro
B)  ​clustering-con
C)  ​double-booking-pro
D)  ​double-looking-con
E)  walk in/Open hours-proF) ​walk in/Open hours-conG) ​single-booking-proH) ​single-booking-conI) ​streaming-proJ) ​streaming-conK) ​wave-proL) ​wave-conM) modified wave-proN) modified wave-con

Question 5

When you recognize that a patient in the waiting room will be required to wait much longer than originally expected,you should:

Accepted Answer

A)   say nothing to the patient
B)   tell the patient about the delay only if he or she asks
C)   lie to the patient about how long the wait is likely to be
D)   notify the patient tactfully and offer the option to reschedule

Question 6

Which of the following statements is true?

Accepted Answer

A)   Patients cannot refuse treatments recommended by the physician.
B)   Office policies that pertain to patients should be outlined at the initial visit.
C)   The Patient's Bill of Rights thoroughly explains the state's medical laws.
D)   You should be apologetic when explaining office policies to patients.

Question 7

Match each scheduling abbreviation with its meaning.
-Physical therapy

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) Surg

Question 8

Match each scheduling abbreviation with its meaning.
-Pap and pelvic

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) Surg

Question 9

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​When used well,may keep a steady flow of patients with the most effective use of time slots

Accepted Answer

A)  clustering-pro
B)  ​clustering-con
C)  ​double-booking-pro
D)  ​double-looking-con
E)  walk in/Open hours-proF) ​walk in/Open hours-conG) ​single-booking-proH) ​single-booking-conI) ​streaming-proJ) ​streaming-conK) ​wave-proL) ​wave-conM) modified wave-proN) modified wave-con

Question 10

​A disadvantage of electronic appointment scheduling software (practice management) would be:

Accepted Answer

A)   ​printing copies of schedules,therefore not reducing the amount of paper consumed
B)   ​more than one person can access a patient's record at the same time
C)   ​provides a history of previous and future appointments with the click of the mouse
D)   ​provides a search feature by multiple identifiers

Question 11

Match each scheduling abbreviation with its meaning.
-Sigmoidoscopy

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) Surg

Question 12

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​Focusing on categorized complaints might not leave opportunities to individualize evaluations

Accepted Answer

A)  clustering-pro
B)  ​clustering-con
C)  ​double-booking-pro
D)  ​double-looking-con
E)  walk in/Open hours-proF) ​walk in/Open hours-conG) ​single-booking-proH) ​single-booking-conI) ​streaming-proJ) ​streaming-conK) ​wave-proL) ​wave-conM) modified wave-proN) modified wave-con

Question 13

Which method of scheduling is designed to keep a continuous flow of patients coming through the office?

Accepted Answer

A)   clustering
B)   walk-in/open hours
C)   streaming
D)   wave

Question 14

Match each scheduling method with its definition.
-Patients are scheduled in the same way as with wave scheduling,with the exception of scheduling patients in the last 30 minutes at 10- to 20-minute intervals

Accepted Answer

A)  clustering
B)  double-booking
C)  walk-in/open hours
D)  single-booking
E)  streamingF) waveG) modified wave

Question 15

Match each scheduling method with its definition.
-No scheduled appointments;patients sign in upon arrival and are seen by the physician in that order

Accepted Answer

A)  clustering
B)  double-booking
C)  walk-in/open hours
D)  single-booking
E)  streamingF) waveG) modified wave

Question 16

Insurance companies typically require patients to obtain a _____ before they will pay for a visit to a specialist.

Accepted Answer

A)   waiver
B)   consultation
C)   diagnosis
D)   referral

Question 17

Match each scheduling abbreviation with its meaning.
-Referral

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) Surg P

Question 18

Match each scheduling abbreviation with its meaning.
-Follow-up examination

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) Surg H

Question 19

Match each scheduling abbreviation with its meaning.
-Surgery

Accepted Answer

A)  BP
B)  C&C
C)  C
D)  Cons
E)  CPF) CPE (CPX) G) ECGH) FUI) InjJ) LabK) NPL) NSM) P&PN) PTO) ReP) RefQ) RSR) SigS) S/RT) Surg T

Question 20

During a telephone screening,you should not:

Accepted Answer

A)   paraphrase the caller's description of his or her symptoms
B)   determine the caller's identity
C)   ask whether the caller is a new or existing patient of the practice
D)   ask the same questions every time of each patient reporting similar symptoms

Exam 25: Scheduling Appointments and Receiving Patients

Correct Answer
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Electronic appointment scheduling software (practice management) offers several advantages over paper schedules.Which of the following is not considered an advantage of electronic scheduling?

Correct Answer
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Match each scheduling abbreviation with its meaning. -Chest pain

Correct Answer
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Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -If a patient's complaint is more complex,or several patients succumb to the same problem,it can overwhelm available personnel and resources

Correct Answer
verified

When you recognize that a patient in the waiting room will be required to wait much longer than originally expected,you should:

Correct Answer
verified

Which of the following statements is true?

Correct Answer
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Match each scheduling abbreviation with its meaning. -Physical therapy

Correct Answer
verified

Match each scheduling abbreviation with its meaning. -Pap and pelvic

Correct Answer
verified

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -When used well,may keep a steady flow of patients with the most effective use of time slots

Correct Answer
verified

A disadvantage of electronic appointment scheduling software (practice management) would be:

Correct Answer
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Match each scheduling abbreviation with its meaning. -Sigmoidoscopy

Correct Answer
verified

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -Focusing on categorized complaints might not leave opportunities to individualize evaluations

Correct Answer
verified

Which method of scheduling is designed to keep a continuous flow of patients coming through the office?

Correct Answer
verified

Match each scheduling method with its definition. -Patients are scheduled in the same way as with wave scheduling,with the exception of scheduling patients in the last 30 minutes at 10- to 20-minute intervals

Correct Answer
verified

Match each scheduling method with its definition. -No scheduled appointments;patients sign in upon arrival and are seen by the physician in that order

Correct Answer
verified

Insurance companies typically require patients to obtain a _____ before they will pay for a visit to a specialist.

Correct Answer
verified

Match each scheduling abbreviation with its meaning. -Referral

Correct Answer
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P

Match each scheduling abbreviation with its meaning. -Follow-up examination

Correct Answer
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H

Match each scheduling abbreviation with its meaning. -Surgery

Correct Answer
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T

During a telephone screening,you should not:

Correct Answer
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Exam 25: Scheduling Appointments and Receiving Patients

Correct AnswerverifiedShow Answer

​Electronic appointment scheduling software (practice management) offers several advantages over paper schedules.Which of the following is not considered an advantage of electronic scheduling?

Correct AnswerverifiedShow Answer

Match each scheduling abbreviation with its meaning. -Chest pain

Correct AnswerverifiedShow Answer

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​If a patient's complaint is more complex,or several patients succumb to the same problem,it can overwhelm available personnel and resources

Correct AnswerverifiedShow Answer

When you recognize that a patient in the waiting room will be required to wait much longer than originally expected,you should:

Correct AnswerverifiedShow Answer

Which of the following statements is true?

Correct AnswerverifiedShow Answer

Match each scheduling abbreviation with its meaning. -Physical therapy

Correct AnswerverifiedShow Answer

Match each scheduling abbreviation with its meaning. -Pap and pelvic

Correct AnswerverifiedShow Answer

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​When used well,may keep a steady flow of patients with the most effective use of time slots

Correct AnswerverifiedShow Answer

​A disadvantage of electronic appointment scheduling software (practice management) would be:

Correct AnswerverifiedShow Answer

Match each scheduling abbreviation with its meaning. -Sigmoidoscopy

Correct AnswerverifiedShow Answer

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​Focusing on categorized complaints might not leave opportunities to individualize evaluations

Correct AnswerverifiedShow Answer

Which method of scheduling is designed to keep a continuous flow of patients coming through the office?

Correct AnswerverifiedShow Answer

Match each scheduling method with its definition. -Patients are scheduled in the same way as with wave scheduling,with the exception of scheduling patients in the last 30 minutes at 10- to 20-minute intervals

Correct AnswerverifiedShow Answer

Match each scheduling method with its definition. -No scheduled appointments;patients sign in upon arrival and are seen by the physician in that order

Correct AnswerverifiedShow Answer

Insurance companies typically require patients to obtain a _____ before they will pay for a visit to a specialist.

Correct AnswerverifiedShow Answer

Match each scheduling abbreviation with its meaning. -Referral

Correct AnswerverifiedP

Match each scheduling abbreviation with its meaning. -Follow-up examination

Correct AnswerverifiedH

Match each scheduling abbreviation with its meaning. -Surgery

Correct AnswerverifiedT

During a telephone screening,you should not:

Correct AnswerverifiedShow Answer

Correct Answer
verified

Electronic appointment scheduling software (practice management) offers several advantages over paper schedules.Which of the following is not considered an advantage of electronic scheduling?

Correct Answer
verified

Correct Answer
verified

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -If a patient's complaint is more complex,or several patients succumb to the same problem,it can overwhelm available personnel and resources

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -When used well,may keep a steady flow of patients with the most effective use of time slots

Correct Answer
verified

A disadvantage of electronic appointment scheduling software (practice management) would be:

Correct Answer
verified

Correct Answer
verified

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -Focusing on categorized complaints might not leave opportunities to individualize evaluations

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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P

Correct Answer
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H

Correct Answer
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T

Correct Answer
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