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Exam 10: Improving Communication Climates

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Question 41

Multiple Choice

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INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format. -"You're smoking again after you said you were quitting."

A) feeling
B) behavior
C) interpretation
D) consequence
E) intention

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Question 42

Multiple Choice

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According to research findings about defensiveness, when one person in a dyad acts in a defensive manner

A) a counterattack is appropriate.
B) the partner will be supportive.
C) a defensive spiral usually results.
D) perceptions are not realistic.
E) self-disclosure usually takes place.

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Question 43

True/False

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In order to be successful in real life, we should try to word our assertive messages as closely as we can to the authors' examples.

INSTRUCTIONS for questions 109-113: Match each statement below with the appropriate face-honoring behaviors. -"I'd love to know what you think about this idea.I'll be considering input through Friday."

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format. -"It seems like something is bothering you."

Lilly calls Cameron to invite her to a party, leaving the message on Cameron's voicemail.After two days, Cameron still hasn't returned Lilly's call.Lilly might interpret this as what type of response?

Cassie felt ignored because Jaime kept playing on his phone during their lunch together.This example best illustrates which type of disconfirming message?

"You are such a couch potato" is an example of what Gibb defense-arousing behavior?

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format. -"Gene didn't call at the usual time."

Clicking "like" on someone's Facebook post can be a way to send a confirming message.

The most damaging kind of disconfirming response is disagreeing with the other person.

A reciprocating communication pattern in which each person's message reinforces the other's is called a(n)

"Rankism" best relates to which of these behaviors?

The most confirming type of message is acknowledgement.

The responsibility for reducing defensiveness in an interpersonal exchange belongs only to the person receiving criticism.

Tangential responses are one type of disconfirming message.

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format. -"You seem pretty sure of yourself."

What Gibb describes as "spontaneity" means saying the first thing that comes into your mind.

Which of these behaviors is characterized by the use of "we" language?

A confirming response may