Question 1

Affective events theory demonstrates that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements is FALSE?

Accepted Answer

A)  People in a good mood tend to be more creative than people in a bad mood.
B)  Effective leaders rely on emotional appeals to help convey their messages.
C)  Moods and emotions have little effect on decision making.
D)  Employers are starting the use EI measures to hire people.

Question 3

Since we experience some events more often than others at work,is there any evidence to suggest that they have an effect on our workplace behaviour?

Accepted Answer

A)  Yes,because some research showed that,when customers mistreated part-time workers,it accounted for nearly 50 per cent of negative affective work events.
B)  No,because no one has tried to conduct any studies concerning this.
C)  Yes,because it is only natural that when employees keep experiencing the same events,their reactions will naturally stay the same.
D)  No,because continued events will not affect workplace behaviour.

Question 4

People who are behaving ethically are making decisions based on their emotions.

Accepted Answer

A) True 
 B)False

Question 5

At zero input (when nothing in particular is going on) people have the tendency to experience a _______ mood.

Accepted Answer

A)  strongly positive
B)  strongly negative
C)  mildly positive
D)  strongly positive.

Question 6

Generally speaking,on what days of the week are people in their best moods?

Accepted Answer

A)  Saturdays
B)  Mondays
C)  weekdays
D)  weekends

Question 7

Why is emotional regulation sometimes considered a waste of effort?

Accepted Answer

A)  It can lead to extremes of emotion at the other end of the emotion scale.
B)  It is difficult and best done by engaging professionals.
C)  It rarely works out successfully.
D)  Attempting to change an emotion can make it stronger.

Question 8

It is possible to equate high emotional intelligence to a successful political career because:

Accepted Answer

A)  bad politicians have an unusually high degree of EI.
B)  in representative democracies,it is expected in elected officials.
C)  EI requires lying to yourself,so lying to others can be even easier.
D)  a good politician can be said to have a high degree of empathy.

Question 9

____________ occurs when people associate two events but,in reality,there is no connection.

Accepted Answer

A)  Illusory correlation
B)  Positive affect
C)  Negative affect
D)  Positivity offset

Question 10

When talking about emotional intelligence,we must be careful and precise in doing so,because it is easy to accidentally equate it with all of the following EXCEPT:

Accepted Answer

A)  regulating emotions.
B)  understanding emotions.
C)  perceiving emotions specifically.
D)  EI in general.

Question 11

Explain how emotions and moods influence decision making.

Accepted Answer

OB researchers are increasingly finding ...

Question 12

When an individual feels negative emotions but projects positive emotions,they are bottling up their emotions.This phenomenon is known as:

Accepted Answer

A)  emotional dissonance.
B)  surface acting.
C)  exposed emotions.
D)  affect.

Question 13

How do bad moods contribute to workplace injury?

Accepted Answer

A)  Individuals in negative moods tend to be more anxious,which can make them less able to cope effectively with hazards.
B)  People who are always scared will be more pessimistic about the effects of safety precautions because they feel they will just get hurt anyway,or they might panic or freeze up when confronted with a threatening situation.
C)  Negative moods make it easier for people to become distracted,which can lead to careless behaviours.
D)  All of the above.

Question 14

_______________ is when an employee expresses and suppresses emotions during interpersonal transactions at work.

Accepted Answer

A)  Dissonance
B)  Emotional labour
C)  Emotional intelligence
D)  Negative synergy

Question 15

Which of the following statements BEST describes the connection between emotion and rationality?

Accepted Answer

A)  Demonstrating emotions at work,particularly negative ones,are toxic to the workplace.
B)  Emotion,over rationality,is not acceptable to display in the workplace.
C)  Emotions and rationality are in constant conflict.
D)  Emotions help people become more rational because they help guide behaviour.

Question 16

Which of the following statements MOST ACCURATELY describes affect intensity?

Accepted Answer

A)  The differences in the way individuals experience emotions.
B)  Individual differences in the strength with which individuals experience emotions.
C)  How individuals experience emotions.
D)  The differing ways that individuals try to suppress emotions.

Question 17

Which of the following statements BEST describes the relationship between emotions and ethics?

Accepted Answer

A)  We are naturally forgiving of most people's perceived wrongs done against us.
B)  Our decisions about right and wrong are,in large part,directed by feelings,even though we may largely view those judgements as logical.
C)  We try hard to avoid a double standard in ethicality.
D)  The groups we belong to have no impact on our belief systems.

Question 18

Emotions that are organisationally required and considered appropriate in a given job are termed ________ emotions.

Accepted Answer

A)  felt
B)  exposed
C)  conditional
D)  displayed

Question 19

Affective events theory posits that employees:

Accepted Answer

A)  react rationally to things that happen to them at work,and these reactions influence their job performance and satisfaction.
B)  react irrationally to things that happen to them at work,and these reactions compel them to get sacked.
C)  react nonverbally to things that happen to them at work,and these reactions have no effect on job performance.
D)  react emotionally to things that happen to them at work,and these reactions influence their job performance and satisfaction.

Question 20

Ray plays football for the local team.Today Ray turned up to footy practice late,as usual.This time he was late because he sat in his car for too long contemplating his situation.No-one on the team understands his recent behaviour.He always looks okay. What is affecting Ray's behaviour?

Accepted Answer

A)  his mood
B)  his team
C)  his car
D)  his emotions

Exam 5: Emotions and Moods

Affective events theory posits that employees:

Correct AnswerverifiedShow Answer

Ray plays football for the local team.Today Ray turned up to footy practice late,as usual.This time he was late because he sat in his car for too long contemplating his situation.No-one on the team understands his recent behaviour.He always looks okay. What is affecting Ray's behaviour?

Correct AnswerverifiedShow Answer

People who are behaving ethically are making decisions based on their emotions.

Correct AnswerverifiedShow Answer

At zero input (when nothing in particular is going on) people have the tendency to experience a _______ mood.

Correct AnswerverifiedShow Answer

Emotions that are organisationally required and considered appropriate in a given job are termed ________ emotions.

Correct AnswerverifiedShow Answer

Which of the following statements BEST describes the relationship between emotions and ethics?

Correct AnswerverifiedShow Answer

Which of the following statements BEST describes the connection between emotion and rationality?

Correct AnswerverifiedShow Answer

Explain how emotions and moods influence decision making.

Correct AnswerverifiedOB researchers are increasingly finding ...View AnswerShow Answer

_______________ is when an employee expresses and suppresses emotions during interpersonal transactions at work.

Correct AnswerverifiedShow Answer

Generally speaking,on what days of the week are people in their best moods?

Correct AnswerverifiedShow Answer

How do bad moods contribute to workplace injury?

Correct AnswerverifiedShow Answer

Which of the following statements is FALSE?

Correct AnswerverifiedShow Answer

When talking about emotional intelligence,we must be careful and precise in doing so,because it is easy to accidentally equate it with all of the following EXCEPT:

Correct AnswerverifiedShow Answer

Since we experience some events more often than others at work,is there any evidence to suggest that they have an effect on our workplace behaviour?

Correct AnswerverifiedShow Answer

Which of the following statements MOST ACCURATELY describes affect intensity?

Correct AnswerverifiedShow Answer

Why is emotional regulation sometimes considered a waste of effort?

Correct AnswerverifiedShow Answer

It is possible to equate high emotional intelligence to a successful political career because:

Correct AnswerverifiedShow Answer

____________ occurs when people associate two events but,in reality,there is no connection.

Correct AnswerverifiedShow Answer

When an individual feels negative emotions but projects positive emotions,they are bottling up their emotions.This phenomenon is known as:

Correct AnswerverifiedShow Answer

Affective events theory demonstrates that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction.

Correct AnswerverifiedShow Answer

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OB researchers are increasingly finding ...
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