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Exam 10: Motivating Employees

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Question 161

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Leighton has been an assistant at Security Financial for more than 14 years. She earns a good salary and has made friends at work, but she has been passed over for promotion twice and feels that no one appreciates her abilities and skills. Leighton is concerned with satisfying her

A) physiological needs.
B) social needs.
C) safety needs.
D) esteem needs.

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Question 162

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Scientific management became the dominant strategy for improving productivity during the early 1900s.

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Question 163

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Herzberg's research examined how conditions related to the job itself affected the motivation of employees.

If you want to understand what motivates Gen X workers, it might be a good idea to study the personal experiences that this group shared, such as stay-at-home moms and dads that worked very steady nine-to-five jobs, with hardly any fear of layoffs.

Inequity in the workplace is likely to result in

Until a recent incident, Elizabeth had always been very pleased with her part-time job at a local convenience store. During one of her shifts, the store was burglarized. Although no one was hurt, Elizabeth now feels anxious and fearful during her late-night shift. She is so nervous and worried that she is having a hard time concentrating on her work and is thinking about quitting. Management needs to be aware of Elizabeth's unmet ________ needs.

Which of the following statements is the best description of how scientific management viewed employees?

An important criterion that helps to determine the type of management style (Type A, J, or Z) that works best for firms is

Herzberg's findings suggest that Green Goddess, a small lawncare chain, can help workers satisfy higher-order needs by identifying those things that motivate (inspire) them to work at their fullest potential.

Job simplification is an extension of the ideas of Frederick Herzberg.

Which of the following practices would fail to result in more open communication?

Herzberg's study showed that pay was the job characteristic that ranked highest as a motivator.

Maslow referred to the needs people had for recognition and acknowledgement from others as esteem needs.

The goal of William Ouchi was to develop a modified business culture that blends the best of Type J with the best of Type A.

Herzberg found that factors that provided the highest level of motivation were mostly associated with

According to expectancy theory, worker motivation almost always increases when employees are assigned a very challenging task.

It is important when dealing with today's culturally diverse workforce that managers maintain a consistent motivational approach for everyone.

At Upper Limits International, management's expectation for employee creativity is high and employees tend to work with little direct supervision since employees are considered trustworthy and committed. The management at Upper Limits reflects ________ attitudes about employees.

Management by objectives is most effective in organizations that

Job enlargement attempts to enrich jobs by combining a series of tasks into one challenging and interesting assignment, as opposed to simplifying the job.