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Which of the following is necessary for an effective customer value proposition (CVP) ?


A) It must not have any direct competition.
B) It must offer better value than the competition.
C) It must cost less than the competition.
D) It must offer the exact same value as the competition.

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Explain why a shopping center is an example of a multisided market.

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A multisided market appeals to two marke...

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As described in the text,entrepreneurs Carlton and Hazel Solle created Bioscarf as an alternative to common filtration masks.This is an example of a ______ market.


A) mass
B) niche
C) segmented
D) diversified

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MOOCs disrupted higher education by creating free online courses.

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What are the four major categories of problems customers typically experience?


A) lack of access,lack of support,lack of money,lack of friends
B) lack of money,lack of contacts,lack of interest,lack of time
C) lack of skill,lack of knowledge,lack of support,lack of money
D) lack of time,lack of money,lack of skill,lack of access

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The offering includes which of the following?


A) the investment
B) the customer value proposition
C) the market segment
D) the return on investment

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The revenue and the cost structures would be included in which of the four parts of the business model?


A) the offering
B) infrastructure
C) financial viability
D) the customers

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What are the four parts of a business model?


A) target customers,employees,founders,investors
B) financing,infrastructure,employees,customers
C) offering,customers,infrastructure,financial viability
D) financing,customers,product,service

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Which term refers to the CVP approach that involves listing all the advantages of your product or service without comparing it to others?


A) product-market fit
B) all-benefits approach
C) resonating-focus approach
D) points-of-difference approach

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Financial viability defines the revenue and cost structures a business needs to meet its expenses and financial obligations.

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Genetic testing services like 23andMe offer DNA analysis based on a saliva sample submitted by mail.Based on the discussion in the text,what need is 23andMe addressing in their CVP?


A) a lack of benefits
B) a lack of skill
C) a lack of access
D) a lack of money

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BlackBerry,which gained significant market share in the early 2000s in the business,government,and consumer markets,lost market share because ______.


A) demand for smartphones declined
B) competitors offered smartphones with better designs and more features
C) competitors lowered prices to undercut BlackBerry
D) its advertising was not focused on new customers

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Delivering existing products and services to existing customers but with unique differentiation is one approach to a business model.

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Which of the following would be included when describing the infrastructure?


A) financial viability
B) customers
C) facilities
D) the offering

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Entrepreneurs should try to address every potential customer in a market.

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When determining your revenue streams,which of the following questions is among those you should ask yourself?


A) How do I establish and maintain relationships with customers?
B) How much are my customers willing to pay?
C) What are the most important costs inherent in the business model?
D) What resources are the most expensive to get?

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A ______ market is a small market segment comprised of customers with specific needs and requirements.


A) mass
B) niche
C) multisided
D) diversified

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Christine has obtained a job pitching a product at a local state fair.Her job is to demonstrate cookware,highlighting its features and demonstrating its use as she prepares food for visitors who can watch her cook and try samples.Christine will be selling the cookware based on which CVP type?


A) resonating-focus approach
B) points-of-difference approach
C) all-benefits approach
D) product-market fit approach

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A CVP requires that you think about your business from the perspective of what group?


A) the employees
B) the investors
C) the customers
D) the operations team

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The all-benefits approach produces a stronger CVP than points-of-difference because it focuses on the product or service relative to the competition and recognizes that the offering is unique and different.

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