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Exam 10: Motivating Employees

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Question 61

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Weldon Taskman has just successfully negotiated a new long-term sales agreement with a major client.The personal satisfaction Weldon has about his efforts is his _______ reward.

A) external
B) extrinsic
C) intrinsic
D) reciprocal

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Question 62

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Task identity refers to the degree to which a job has a substantial impact on the lives or work of others in the company.

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Question 63

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The major benefit of open communication in a company setting is:

Theory Y managers prefer:

Fast Track Corporation moves employees from one job to another on a regular basis in order to improve motivation.Fast Track's strategy is job enlargement.

_________ blends Japanese and American management practices into a hybrid approach which calls for long-term employment,collective decision making,and individual responsibility for the outcome of decisions.

According to Victor Vroom's expectancy theory,expectations of employees can affect their motivation.

Milo currently has a good job and can afford a decent apartment and plenty of food.Due to significant political unrest and recent street violence in his town,he is considering uprooting himself and applying for a visa to move to another country.According to Maslow,Milo's concern reflects a desire to satisfy his:

Until recently,TrueTime International produced personal computers on an assembly line with each worker performing only one simple task.Three months ago,the company began allowing individual employees to assemble entire computers,test all of the components,and even install the software that TrueTime includes with each of its computers.TrueTime's new production method is an example of:

As a contemporary manager,your employees will perceive that their opinions are more valued if:

Even across generations,motivation is likely to:

While Maslow's research categorized a person's needs in terms of higher order and lower order needs,Herzberg's research recognized that:

One way for a firm to improve motivation of employees is to establish special rest rooms,dining areas,and parking areas for top executives.

Brett manages a sales force that sells laboratory supplies to companies and university science labs.He wants to implement a reward program for high performance.Any rep whose territory bills over $500,000 in sales will win a trip for two,to a Caribbean Island.Last year the high billing territory made $400,000 in sales.As his outside consultant on the rewards program project,you suggest that he ask around to make certain that this is something the reps would enjoy.Your other advice is:

When reflecting upon the newer generation,each older generation says the same thing:

According to Maslow,people will try to satisfy lower order needs before they turn their attention to higher order needs.

After a 3-year probationary period,career positions at Fairview Community College are fairly secure,even though the opportunity for promotion runs at a snail's pace pretty slow).These jobs would probably appeal to people who currently work for Type A companies - similar to the way many companies operate in Silicon Valley.

Frederick Taylor believed that workers existed to make management's job easier and more efficient.He believed that workers were interested in one thing: good pay.If a business provided good pay,workers would provide the grueling labor necessary to get the job done.

Abraham Maslow believed that motivation arises from the desire to satisfy unmet needs.

Job enlargement is the strategy of assigning employees to different jobs within the organization on a regular basis.