Question 1

XYZ Equipment, a firm that produces manufacturing equipment for various industries, experiences an influx of new sales employees due to a recent expansion. Despite possessing a vast amount of sales experience, most of the new employees perform poorly. This is because the new recruits possess inadequate technical knowledge about the products sold by XYZ Equipment. To address the issue, the HR department decides to implement a training program using the instructional design process. As part of the process, the HR department's first step should be to

Accepted Answer

A)   ensure that sales representatives do not feel undervalued.
B)   identify what the sales representatives will need to learn.
C)   identify senior product engineers to train the sales representatives.
D)   chart the methods that should be used to train the sales representatives.
E)   announce the objectives of the training program.

Question 2

Bruce heads a waste management firm. Recently, his firm was under scrutiny from environmental organizations. To counter any possible negative claims by these organizations against his company, Bruce assigned five of his junior managers to study the issue and propose plans or initiatives that could make the company appear more environmentally friendly. He also instructed senior managers to mentor their subordinates as they devised new ideas. Which of the following form of team training was applied by Bruce?

Accepted Answer

A)   action learning
B)   adventure learning
C)   cross-training
D)   internship
E)   apprenticeship

Question 3

Gino, a team leader at a business process outsourcing firm, tells the human resource department that a significant share of his employees are missing deadlines. The department conducts a needs assessment and tells Gino that the employees' jobs require time management skills, so a training session on time management would be likely to improve performance. In this scenario, the department's recommendations would most likely be based on a(n)

Accepted Answer

A)   institutional analysis.
B)   task analysis.
C)   person analysis.
D)   organization analysis.
E)   instructional analysis.

Question 4

What is the most accurate way to evaluate a training program?

Accepted Answer

A)   use only a pretest
B)   conduct pretests, train only part of the employees, then compare the trained employees to the untrained
C)   conduct pretests and posttests on all untrained employees
D)   use only a posttest
E)   check trainees' performance, knowledge, and attitudes only after they have completed the training program

Question 5

David, the marketing director of an automobile manufacturing company, enrolled a new group of trainees in experiential programs based on the responses evoked during a training session. Which response by the trainees could have resulted in their enrollment in experiential programs?

Accepted Answer

A)   The trainees expressed a desire to involve themselves in virtual realities that provided an interactive and three-dimensional learning experience.
B)   The trainees expressed a desire to partake in training sessions that involved observing the behavior of others and practicing it themselves.
C)   The trainees expressed a desire to create computer depictions of themselves, which could be manipulated onscreen to play roles as workers in various situations.
D)   The trainees expressed a desire to evaluate themselves and see the impact of their decisions in a risk-free environment.
E)   The trainees expressed a desire to be challenged and get out outside of their comfort zone but within limits that kept their motivation strong.

Question 6

Which of the following best describes a learning management system?

Accepted Answer

A)   a team of trainers and human resource professionals who are responsible for planning and conducting the training programs in an organization
B)   the process of evaluating the organization, individual employees, and employees' tasks to determine what kinds of training, if any, are necessary
C)   a software application that automates the administration, development, and delivery of training programs
D)   a process for determining the appropriateness of training by evaluating the characteristics of the organization
E)   the process of determining individuals' needs and readiness for training

Question 7

When using an outside training expert, a complete ________ should indicate funding for the project and the process by which the organization will determine its level of satisfaction.

Accepted Answer

A)   cohabitation agreement
B)   letter of intent
C)   certificate of occupancy
D)   articles of incorporation
E)   request for proposal

Question 8

The management at a pesticide manufacturing company has observed a decline in quality measures. The managers ask Lori, the firm's HR manager, to investigate whether training might solve the problem. Lori conducts needs assessment and recommends a training plan. Which observation will Lori most likely find in her person analysis?

Accepted Answer

A)   Machinery and other production equipment in the firm's plant pose a hazard to the employees operating them.
B)   The goals of the firm are more focused on the specific needs of a narrow market segment.
C)   Employees of the firm's production department lack clarity in decisions regarding quality standards for manufacturing.
D)   The firm's budget for training has declined from the year before.
E)   Training programs offered by the firm lack specific goals and methods for measuring their success.

Question 9

An orientation program is training designed to prepare employees to perform their jobs effectively, learn about the organization, and establish work relationships.

Accepted Answer

A) True 
 B)False

Question 10

Identify the occupation that would typically employ interns.

Accepted Answer

A)   bricklayer
B)   journalist
C)   carpenter
D)   plumber
E)   welder

Question 11

Which of the following is a computer-based technology that provides an interactive, three-dimensional learning experience?

Accepted Answer

A)   an electronic performance support system
B)   instructional design
C)   a learning management system
D)   benchmarking
E)   virtual reality

Question 12

Enrique is hired as a seasonal firefighter by the Oregon Department of Forestry and Fire Protection. The training used to prepare Enrique for his firefighting job involves an online training module. In this game-like module, Enrique is virtually placed in a real-life scenario such as a garage fire or a restaurant fire, and his goal is to put out the fire and save as many lives as possible. This form of training is referred to as a(n)

Accepted Answer

A)   apprenticeship.
B)   cross-training.
C)   action learning.
D)   internship.
E)   simulation.

Question 13

Effective training objectives include performance standards that are measurable.

Accepted Answer

A) True 
 B)False

Question 14

Identify a guideline that helps increase the readability of training materials.

Accepted Answer

A)   replace concrete words with abstract words
B)   combine two or more sentences into one long sentence
C)   combine two or more paragraphs into one long paragraph
D)   add checklists and illustrations to clarify the text
E)   substitute written material for video, hands-on learning, or other nonwritten methods

Question 15

A client asks Term Technologies to complete a project that involves working with a software tool called ELIM, which is new to the company. The training manager in Term Technologies's HR department begins by conducting a needs assessment. Which method will the training manager use to identify individuals' needs and readiness for training?

Accepted Answer

A)   person analysis
B)   organization analysis
C)   task analysis
D)   trend analysis
E)   regression analysis

Question 16

The training technique most widely used in the workplace is behavior modeling.

Accepted Answer

A) True 
 B)False

Question 17

The last step in the instructional design process involves choosing a training method.

Accepted Answer

A) True 
 B)False

Question 18

Readiness for training is a combination of employee characteristics and positive work environment that permit training.

Accepted Answer

A) True 
 B)False

Question 19

Instructional design logically should begin with needs assessment.

Accepted Answer

A) True 
 B)False

Question 20

What is a characteristic of task analysis?

Accepted Answer

A)   It does not require knowledge of the work environment.
B)   It is independent of time constraints or deadlines.
C)   It results in an assessment of employees' readiness for training.
D)   It is usually conducted along with person analysis.
E)   It helps in determining individuals' needs for training.

Exam 7: Training Employees

Correct Answer
verified

Readiness for training is a combination of employee characteristics and positive work environment that permit training.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Which of the following is a computer-based technology that provides an interactive, three-dimensional learning experience?

Correct Answer
verified

Which of the following best describes a learning management system?

Correct Answer
verified

When using an outside training expert, a complete ________ should indicate funding for the project and the process by which the organization will determine its level of satisfaction.

Correct Answer
verified

What is the most accurate way to evaluate a training program?

Correct Answer
verified

Correct Answer
verified

Effective training objectives include performance standards that are measurable.

Correct Answer
verified

The last step in the instructional design process involves choosing a training method.

Correct Answer
verified

David, the marketing director of an automobile manufacturing company, enrolled a new group of trainees in experiential programs based on the responses evoked during a training session. Which response by the trainees could have resulted in their enrollment in experiential programs?

Correct Answer
verified

Identify a guideline that helps increase the readability of training materials.

Correct Answer
verified

Correct Answer
verified

An orientation program is training designed to prepare employees to perform their jobs effectively, learn about the organization, and establish work relationships.

Correct Answer
verified

Correct Answer
verified

The training technique most widely used in the workplace is behavior modeling.

Correct Answer
verified

What is a characteristic of task analysis?

Correct Answer
verified

Identify the occupation that would typically employ interns.

Correct Answer
verified

Instructional design logically should begin with needs assessment.

Correct Answer
verified

Exam 7: Training Employees

Correct AnswerverifiedShow Answer

Readiness for training is a combination of employee characteristics and positive work environment that permit training.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is a computer-based technology that provides an interactive, three-dimensional learning experience?

Correct AnswerverifiedShow Answer

Which of the following best describes a learning management system?

Correct AnswerverifiedShow Answer

When using an outside training expert, a complete ________ should indicate funding for the project and the process by which the organization will determine its level of satisfaction.

Correct AnswerverifiedShow Answer

What is the most accurate way to evaluate a training program?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Effective training objectives include performance standards that are measurable.

Correct AnswerverifiedShow Answer

The last step in the instructional design process involves choosing a training method.

Correct AnswerverifiedShow Answer

David, the marketing director of an automobile manufacturing company, enrolled a new group of trainees in experiential programs based on the responses evoked during a training session. Which response by the trainees could have resulted in their enrollment in experiential programs?

Correct AnswerverifiedShow Answer

Identify a guideline that helps increase the readability of training materials.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

An orientation program is training designed to prepare employees to perform their jobs effectively, learn about the organization, and establish work relationships.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The training technique most widely used in the workplace is behavior modeling.

Correct AnswerverifiedShow Answer

What is a characteristic of task analysis?

Correct AnswerverifiedShow Answer

Identify the occupation that would typically employ interns.

Correct AnswerverifiedShow Answer

Instructional design logically should begin with needs assessment.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified