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Which of the following statements is not correct about computer-assisted telephone interviewing (CATI) ?


A) The computer checks the responses for appropriateness and consistency.
B) Interviewing time is reduced,data quality is enhanced,and the laborious steps in the data-collection process,coding questionnaires and entering the data into the computer,are eliminated.
C) Multiple questions appear on the screen at one time.
D) Interim and update reports on data collection or results can be provided almost instantaneously.

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Table 6.2 in the text provides a comparative evaluation of survey methods.Which two methods were shown as high on the flexibility of data collection criteria?


A) in-home interviews;computer assisted telephone interviews (CATI)
B) in-home interviews;mall intercept interviews
C) Internet;mall intercept interviews
D) computer assisted telephone interviews (CATI) ;mall intercept interviews

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According to Table 6.2 in the text,the comparative evaluation of survey methods,the tendency of the respondents to give answers that are socially acceptable whether or not they are true refers to the ________ criteria.


A) response rate
B) control of field force
C) social desirability/sensitive information
D) perceived anonymity

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Unstructured observation is most appropriate for conclusive research.

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Discuss the traditional mail interview method and the typical mail interview package.

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In the traditional mail interview,questi...

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Because of the mail panel members' commitment,the response rates can approach 80 percent.

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With computer automated telephone surveying,human intervention is needed to record the questions to be asked during the phone survey.

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Which of the following is a disadvantage of the survey method of data collection?


A) The questionnaire is simple to administer.
B) The data obtained are reliable because the responses are limited to the alternatives stated.
C) Wording questions properly is not easy.
D) Coding,analysis,and interpretation of data are relatively simple.

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When Canon Cameras was losing market share in the United States to Minolta,Canon decided that its distributor,Bell & Howell,was not giving adequate support.Canon sent Tatehiro Tsuruta to the United States to look into the problem.On entering a camera store,he would act just like a customer.He would note how the cameras were displayed and how the clerks served customers.Canon utilized ________,________ observation in a ________ setting.


A) unstructured;disguised;contrived
B) unstructured;disguised;natural
C) structured;undisguised;natural
D) structured;undisguised;contrived

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In the traditional mail interview,questionnaires are mailed to random potential respondents.

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The degree of interaction the respondent has with the interviewer and the questionnaire,as well as the ability to actually see the questions,refers to the ________.


A) respondent control
B) sample control
C) diversity of questions that can be asked in a survey
D) control of data collection environment

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What are the main disadvantages of mobile surveys in terms of the task factors of Table 6.2?

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The main disadvantages of mobile surveys...

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Briefly discuss mechanical observation.What is it and why is it used? Describe two devices used for mechanical observation that do not require the respondent's direct participation.

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In mechanical observation,mechanical dev...

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Which statement is not true about natural observation?


A) The observed phenomenon will more accurately reflect the true phenomenon.
B) A disadvantage of natural observation is the cost of waiting for the phenomenon to occur.
C) A test kitchen set up in a shopping mall would be used in a natural observation.
D) A disadvantage is the difficulty of measuring the phenomenon in a natural setting.

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The extent to which the respondent can interact with the interviewer and survey questionnaire refers to the ________.


A) flexibility of data collection
B) sample control
C) response rate
D) control of data collection environment

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Telephones offer access to geographically dispersed respondents and hard to reach areas.

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Which statement is false concerning the different observation methods?


A) Mechanical observation can vary widely from low to high structure depending upon on the methods used.
B) The degree of disguise is low in the case of audits,as it is difficult to conceal the identity of auditors.
C) Observation bias is high in the case of mechanical observation because a human observer is involved.
D) The ability to observe in a natural setting is low in trace analysis because the observation takes place after the behavior has occurred.

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If the use of physical stimuli is necessary,such as the product,a product prototype,commercials,or promotional displays during the interview,in-home interviews are preferable to personal interviews conducted at central locations (mall intercept and CAPI).

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Limitations of e-mail surveys include all of the following except ________.


A) Questionnaires cannot utilize programmed skip patterns,logic checks,or randomization
B) Skipping instructions (e.g. ,"If the answer to question 5 is yes,go to question 9") must appear explicitly,just as on paper
C) There is inherent self-selection bias
D) Some e-mail software products limit the length of the body of an e-mail message

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Decisions related to the ________ portion of the mail interview package involve sponsorship,personalization,and type of appeal (Table 6.1 in the text) .


A) outgoing envelope
B) cover letter
C) questionnaire
D) incentive

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