Question 1

Usability can be defined as a measure of how successfully a document achieves its purposes and meets its audience's needs.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is NOT part of obtaining informed consent?

Accepted Answer

A)   asking for permission to record the test participant
B)   explaining the purpose of the recording and how it will be used
C)   explaining that the participant can stop the test or leave at any time
D)   asking questions about the participant's background

Question 3

What is another term for a guided evaluation?

Accepted Answer

A)   lab evaluation
B)   heuristic evaluation
C)   study evaluation
D)   criteria test B

Question 4

Usability refers to five aspects of a person's use of an item. What are two of these aspects?

Accepted Answer

Usability is a key concept in design tha...

Question 5

Which of the following tools provides visualizations of the areas on a website that users have clicked most frequently?

Accepted Answer

A)   web analytics
B)   heat mapping tools
C)   online feedback forms
D)   post-test questionnaires

Question 6

Which of the following should a test administrator NOT do during a usability test?

Accepted Answer

A)   Ask the participant to think aloud while using a document or website.
B)   Ask leading questions when the participant gets stuck.
C)   Respond to the participant's questions with direct answers such as "Yes, click that link."
D)   Use neutral phrasing to avoid biasing the test participant.

Question 7

Which of the following is an example of quantitative data?

Accepted Answer

A)   numerical counts of errors that evaluators found on a website
B)   responses to interview questions
C)   discursive responses on post-test questionnaires
D)   notes taken by test administrators as they observed participants

Question 8

Which of the following steps is NOT part of the process of conducting a usability test in a lab setting?

Accepted Answer

A)   staffing the test team
B)   preparing test materials
C)   preparing for a site visit
D)   selecting participants

Question 9

The goal of remote monitoring is to make ongoing improvements based on actual usage data.

Accepted Answer

A) True 
 B)False  True

Question 10

Usability labs are designed to limit the number of variables that users encounter during a test.

Accepted Answer

A) True 
 B)False

Question 11

Focus groups are most likely to be held at which stage of development of a document?

Accepted Answer

A)   design stage
B)   prototype stage
C)   published stage
D)   planning stage

Question 12

What is the purpose of Nielsen's severity rating scale?

Accepted Answer

The purpose of Nielsen's severity rating...

Question 13

In the context of usability studies, what is a prototype?

Accepted Answer

A)   the best possible version of a document
B)   a wireframe, mockup, draft, or other early version of a document or product
C)   a usability expert
D)   a set of criteria to be used for evaluating a document

Question 14

To ensure that a test stays on schedule, the test administrator should set a time limit for each task.

Accepted Answer

A) True 
 B)False  True

Question 15

Who are the participants in a contextual inquiry?

Accepted Answer

A)   users in a real workplace environment
B)   subject-matter experts
C)   usability experts
D)   people who match the profile of potential users

Question 16

In usability testing, what is informed consent?

Accepted Answer

In usability testing, informed consent r...

Question 17

It is a good idea for the test administrator to have a script to follow during a usability test.

Accepted Answer

A) True 
 B)False

Question 18

In performing usability testing, why is it a bad idea to use your own company's employees as test participants?

Accepted Answer

Using your own company's employees as te...

Question 19

According to Chapter 13, what is a prototype?

Accepted Answer

As the question seems to refer to a spec...

Question 20

You work for a company that makes high-volume photocopiers for use in business settings. Your team is preparing to test the usability of the new repair manual for the company's Series 400 photocopier system, and you are helping to write the test materials. Which of the following is an appropriate task to ask a user of the Series 400 repair manual to complete?

Accepted Answer

A)   Find "toner replacement" in the index.
B)   Find the instructions for toner replacement.
C)   Follow the instructions for replacing the toner in the Series 400 copier.
D)   Find every chapter that refers to "toner replacement."

Exam 13: Evaluating and Testing Technical Documents

Usability can be defined as a measure of how successfully a document achieves its purposes and meets its audience's needs.

Correct Answer
verified

Which of the following is NOT part of obtaining informed consent?

Correct Answer
verified

What is another term for a guided evaluation?

Correct Answer
verified
B

Usability refers to five aspects of a person's use of an item. What are two of these aspects?

Correct Answer
Answered by ExamLex AI
Usability is a key concept in design tha...
View Answer

Which of the following tools provides visualizations of the areas on a website that users have clicked most frequently?

Correct Answer
verified

Which of the following should a test administrator NOT do during a usability test?

Correct Answer
verified

Which of the following is an example of quantitative data?

Correct Answer
verified

Which of the following steps is NOT part of the process of conducting a usability test in a lab setting?

Correct Answer
verified

The goal of remote monitoring is to make ongoing improvements based on actual usage data.

Correct Answer
verified
True

Usability labs are designed to limit the number of variables that users encounter during a test.

Correct Answer
verified

Focus groups are most likely to be held at which stage of development of a document?

Correct Answer
verified

What is the purpose of Nielsen's severity rating scale?

Correct Answer
Answered by ExamLex AI
The purpose of Nielsen's severity rating...
View Answer

In the context of usability studies, what is a prototype?

Correct Answer
verified

To ensure that a test stays on schedule, the test administrator should set a time limit for each task.

Correct Answer
verified
True

Who are the participants in a contextual inquiry?

Correct Answer
verified

In usability testing, what is informed consent?

Correct Answer
Answered by ExamLex AI
In usability testing, informed consent r...
View Answer

It is a good idea for the test administrator to have a script to follow during a usability test.

Correct Answer
verified

In performing usability testing, why is it a bad idea to use your own company's employees as test participants?

Correct Answer
Answered by ExamLex AI
Using your own company's employees as te...
View Answer

According to Chapter 13, what is a prototype?

Correct Answer
Answered by ExamLex AI
As the question seems to refer to a spec...
View Answer

Correct Answer
verified

Exam 13: Evaluating and Testing Technical Documents

Usability can be defined as a measure of how successfully a document achieves its purposes and meets its audience's needs.

Correct AnswerverifiedShow Answer

Which of the following is NOT part of obtaining informed consent?

Correct AnswerverifiedShow Answer

What is another term for a guided evaluation?

Correct AnswerverifiedB

Usability refers to five aspects of a person's use of an item. What are two of these aspects?

Correct AnswerAnswered by ExamLex AIUsability is a key concept in design tha...View AnswerShow Answer

Which of the following tools provides visualizations of the areas on a website that users have clicked most frequently?

Correct AnswerverifiedShow Answer

Which of the following should a test administrator NOT do during a usability test?

Correct AnswerverifiedShow Answer

Which of the following is an example of quantitative data?

Correct AnswerverifiedShow Answer

Which of the following steps is NOT part of the process of conducting a usability test in a lab setting?

Correct AnswerverifiedShow Answer

The goal of remote monitoring is to make ongoing improvements based on actual usage data.

Correct AnswerverifiedTrue

Usability labs are designed to limit the number of variables that users encounter during a test.

Correct AnswerverifiedShow Answer

Focus groups are most likely to be held at which stage of development of a document?

Correct AnswerverifiedShow Answer

What is the purpose of Nielsen's severity rating scale?

Correct AnswerAnswered by ExamLex AIThe purpose of Nielsen's severity rating...View AnswerShow Answer

In the context of usability studies, what is a prototype?

Correct AnswerverifiedShow Answer

To ensure that a test stays on schedule, the test administrator should set a time limit for each task.

Correct AnswerverifiedTrue

Who are the participants in a contextual inquiry?

Correct AnswerverifiedShow Answer

In usability testing, what is informed consent?

Correct AnswerAnswered by ExamLex AIIn usability testing, informed consent r...View AnswerShow Answer

It is a good idea for the test administrator to have a script to follow during a usability test.

Correct AnswerverifiedShow Answer

In performing usability testing, why is it a bad idea to use your own company's employees as test participants?

Correct AnswerAnswered by ExamLex AIUsing your own company's employees as te...View AnswerShow Answer

According to Chapter 13, what is a prototype?

Correct AnswerAnswered by ExamLex AIAs the question seems to refer to a spec...View AnswerShow Answer

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
B

Correct Answer
Answered by ExamLex AI
Usability is a key concept in design tha...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
True

Correct Answer
verified

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
The purpose of Nielsen's severity rating...
View Answer

Correct Answer
verified

Correct Answer
verified
True

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
In usability testing, informed consent r...
View Answer

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
Using your own company's employees as te...
View Answer

Correct Answer
Answered by ExamLex AI
As the question seems to refer to a spec...
View Answer

Correct Answer
verified