Question 1

Performance differs from effectiveness in that performance generally involves making judgments about the adequacy of behavior with respect to certain criteria such as work group or organizational goals.

Accepted Answer

A) True 
 B)False

Question 2

Employee engagement is the extent to which people enjoy coming to work or are happy with their pay and benefits,and job satisfaction is the extent to which people are absorbed with,committed to,and enthusiastic about their assigned work tasks.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following statements about goals is most likely false?

Accepted Answer

A)  Determining just how challenging to make goals creates a dilemma for many leaders.
B)  Goal commitment is likely to increase with follower participation in goal setting.
C)  Followers exert the greatest effort when goals are accompanied by feedback.
D)  Easily attainable goals result in higher levels of effort and performance.

Question 4

Which of the following is most likely an example of a noncontingent reward?

Accepted Answer

A)  performance bonus
B)  annual salary
C)  monthly commission
D)  stock options

Question 5

In terms of the underlying causes of performance problems,leaders seem to have the most difficulty in recognizing and rectifying

Accepted Answer

A)  motivation problems.
B)  unclear expectations.
C)  employee skill deficits.
D)  resource shortages.

Question 6

According to Daniel Pink,the three fundamental needs that drive employees who create new products or services or perform complex,non-routine work are autonomy,mastery,and meaning.

Accepted Answer

A) True 
 B)False

Question 7

According to research,a strong correlation exists between the amount of money an organization spends on motivational programs and motivational speakers and its revenues,profitability,and market share.

Accepted Answer

A) True 
 B)False  False

Question 8

In the context of team and organizational effectiveness,which of the following occurs when effectiveness measures are affected by factors unrelated to follower performance?

Accepted Answer

A)  criterion contamination
B)  confirmation bias
C)  pay dispersion
D)  talent hoarding

Question 9

Companies that spend a considerable amount of time and effort attracting,developing,and retaining the best people often report superior financial results.

Accepted Answer

A) True 
 B)False

Question 10

Motivation,learning,and stress are the three macro psychological components of empowerment.

Accepted Answer

A) True 
 B)False

Question 11

Performance is best described as

Accepted Answer

A)  the likelihood that behaviors will be repeated without reward.
B)  judgments about the adequacy or inadequacy of behavior.
C)  behaviors directed toward an organization's mission.
D)  how much an individual enjoys a work activity.

Question 12

An individual's tendency to exert effort toward task accomplishment depends partly on the strength of his or her motivation to achieve success.This concept is called

Accepted Answer

A)  problem solving.
B)  customer orientation.
C)  relationship building.
D)  achievement orientation.

Question 13

Which of the following involves making judgments about the adequacy of behavior with respect to certain criteria such as work group or organizational goals?

Accepted Answer

A)  reliability
B)  responsiveness
C)  performance
D)  effectiveness

Question 14

The concept of motivation helps explain differences seen among people in terms of the energy and direction of their behavior.

Accepted Answer

A) True 
 B)False

Question 15

Which statement about empowerment and the operant approach is most likely true?

Accepted Answer

A)  A concerning situation can almost always be fixed,and followers are the only variable important in the performance equation.
B)  By changing a particular situation,leaders can enhance followers' motivation,performance,and satisfaction.
C)  Restructuring work processes and procedures generally has little effect on follower's motivational levels.
D)  Most followers enjoy the challenge of doing things in new ways and feel immediately empowered.

Question 16

In the context of factors affecting motivation at work,which of the following statements is true of empowerment?

Accepted Answer

A)  An empowered worker will have fewer choices in how and when to accomplish high work demands and will suffer from more stress than will an unempowered worker.
B)  Delegating leadership and decision making down to the lowest level possible is a component of empowerment.
C)  Leaders should select only followers who both possess the right skills and have a higher level of a personality trait called achievement orientation.
D)  Empowered employees lack the latitude to make decisions and are uncomfortable making these decisions. B

Question 17

In Maslow's hierarchy,physiological and security needs must be satisfied before belongingness or esteem needs are pursued.

Accepted Answer

A) True 
 B)False

Question 18

In the context of approaches to motivation,an empowered worker will have fewer choices in how and when to accomplish high work demands and as such will suffer from more stress than will an unempowered worker.

Accepted Answer

A) True 
 B)False

Question 19

In the context of the fundamental needs that affect motivation,which of the following statements is true of the work of Daniel Pink?

Accepted Answer

A)  Pink believed that followers need to be paid lower than market rates.
B)  Millennials,Gen Yers,Gen Xers,and Baby Boomers have nothing in common when it comes to autonomy,mastery,and meaning.
C)  Pink maintained that rewards and punishment work well for motivating employees doing routine and assembly line work.
D)  One critical aspect of autonomy is providing followers with feedback on skill development or task progress. C

Question 20

Leaders that use operant principles to motivate workers should limit themselves to administering organizationally sanctioned rewards and punishments.

Accepted Answer

A) True 
 B)False

Exam 9: Motivation, performance, and Effectiveness

Performance differs from effectiveness in that performance generally involves making judgments about the adequacy of behavior with respect to certain criteria such as work group or organizational goals.

Correct AnswerverifiedShow Answer

Employee engagement is the extent to which people enjoy coming to work or are happy with their pay and benefits,and job satisfaction is the extent to which people are absorbed with,committed to,and enthusiastic about their assigned work tasks.

Correct AnswerverifiedShow Answer

Which of the following statements about goals is most likely false?

Correct AnswerverifiedShow Answer

Which of the following is most likely an example of a noncontingent reward?

Correct AnswerverifiedShow Answer

In terms of the underlying causes of performance problems,leaders seem to have the most difficulty in recognizing and rectifying

Correct AnswerverifiedShow Answer

According to Daniel Pink,the three fundamental needs that drive employees who create new products or services or perform complex,non-routine work are autonomy,mastery,and meaning.

Correct AnswerverifiedShow Answer

According to research,a strong correlation exists between the amount of money an organization spends on motivational programs and motivational speakers and its revenues,profitability,and market share.

Correct AnswerverifiedFalse

In the context of team and organizational effectiveness,which of the following occurs when effectiveness measures are affected by factors unrelated to follower performance?

Correct AnswerverifiedShow Answer

Companies that spend a considerable amount of time and effort attracting,developing,and retaining the best people often report superior financial results.

Correct AnswerverifiedShow Answer

Motivation,learning,and stress are the three macro psychological components of empowerment.

Correct AnswerverifiedShow Answer

Performance is best described as

Correct AnswerverifiedShow Answer

An individual's tendency to exert effort toward task accomplishment depends partly on the strength of his or her motivation to achieve success.This concept is called

Correct AnswerverifiedShow Answer

Which of the following involves making judgments about the adequacy of behavior with respect to certain criteria such as work group or organizational goals?

Correct AnswerverifiedShow Answer

The concept of motivation helps explain differences seen among people in terms of the energy and direction of their behavior.

Correct AnswerverifiedShow Answer

Which statement about empowerment and the operant approach is most likely true?

Correct AnswerverifiedShow Answer

In the context of factors affecting motivation at work,which of the following statements is true of empowerment?

Correct AnswerverifiedB

In Maslow's hierarchy,physiological and security needs must be satisfied before belongingness or esteem needs are pursued.

Correct AnswerverifiedShow Answer

In the context of approaches to motivation,an empowered worker will have fewer choices in how and when to accomplish high work demands and as such will suffer from more stress than will an unempowered worker.

Correct AnswerverifiedShow Answer

In the context of the fundamental needs that affect motivation,which of the following statements is true of the work of Daniel Pink?

Correct AnswerverifiedC

Leaders that use operant principles to motivate workers should limit themselves to administering organizationally sanctioned rewards and punishments.

Correct AnswerverifiedShow Answer

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False

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B

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C

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