Question 1

John, a small business operations manager, is confronted with a quality problem. A typical small business handicap that will hamper his efforts to solve the problem is a lack of

Accepted Answer

A)   time.
B)   chain of command.
C)   accounting data.
D)   specialized staff assistance.

Question 2

Match the term with its definition.
-The process of granting to subordinates the right to act or make decisions

Accepted Answer

A)  budget
B)  chain of command
C)  delegation of authority
D)  empowerment
E)  line-and-staff organizationF) line organizationG) long-range plan (strategic plan) H) negotiationI) networkingJ) professional managerK) Service Corps of Retired Executives (SCOR
E)  L) short-range planM) Small Business Development Centers (SBDCs) N) span of control

Question 3

Effective time management requires

Accepted Answer

A)   firmly established priorities.
B)   self-discipline.
C)   using a good time management system.
D)   All of these are correct.

Question 4

Match the term with its definition.
-An organizational structure that includes staff specialists who assist management

Accepted Answer

A)  budget
B)  chain of command
C)  delegation of authority
D)  empowerment
E)  line-and-staff organizationF) line organizationG) long-range plan (strategic plan) H) negotiationI) networkingJ) professional managerK) Service Corps of Retired Executives (SCOR
E)  L) short-range planM) Small Business Development Centers (SBDCs) N) span of control

Question 5

A consultant beginning to ask employees for their marketing ideas illustrates empowerment.

Accepted Answer

A) True 
 B)False

Question 6

Stage 4 of small business growth involves the use of budgets, personnel practices, organizational charts, and control procedures.

Accepted Answer

A) True 
 B)False

Question 7

A budget is prepared as part of a(n)  _____ plan.

Accepted Answer

A)   strategic
B)   short-range
C)   organizational
D)   long-range

Question 8

Periodic performance review sessions for a company following two-way communication between managers and employees would discuss employees' ideas, questions, complaints, and job expectations.

Accepted Answer

A) True 
 B)False

Question 9

What is the difference between a line organization and a line-and-staff organization?

Accepted Answer

A)   A line-and-staff structure has staff specialists who perform specific services or act as management advisers in particular areas.
B)   In a line-and-staff organization, each person may report to more than one supervisor.
C)   Line organizations are used in large firms, whereas most very small firms use a line-and-staff organization.
D)   The span of control in a line organization is larger than the span of control in a line-and-staff organization.

Question 10

Which of the following is a reason why many small firm managers are reluctant to use outside advisers?

Accepted Answer

A)   An outsider could never truly understand the business.
B)   Bringing in an outside adviser would cost too much.
C)   The manager can solve problems themselves.
D)   All of these are correct.

Question 11

Jenny is the owner-manager of a small accounting practice. She holds biweekly employee meetings to cover company goals, focus points for the future, and keep the employees updated on current tax changes. She has developed significant bonds with the employees, so they share work (and personal) problems with her more than in the past. Often Jenny can be found assisting new clients and aiding in paperwork completion, especially around April 15. What type of leadership style(s) does Jenny display and how?

Accepted Answer

Jenny displays the following types of le...

Question 12

Discuss what makes a leader effective.

Accepted Answer

Effective leadership is based not on a l...

Question 13

Match the term with its definition.
-A firm's overall plan for the future

Accepted Answer

A)  budget
B)  chain of command
C)  delegation of authority
D)  empowerment
E)  line-and-staff organizationF) line organizationG) long-range plan (strategic plan) H) negotiationI) networkingJ) professional managerK) Service Corps of Retired Executives (SCOR
E)  L) short-range planM) Small Business Development Centers (SBDCs) N) span of control

Question 14

A budget is usually prepared _____ in advance, with a breakdown of figures for each _____.

Accepted Answer

A)   two years; quarter
B)   five years; year
C)   one year; quarter
D)   six months; month

Question 15

An organization in which the primary channel of communication is rigid will

Accepted Answer

A)   be efficient.
B)   fail.
C)   be chaotic.
D)   be bureaucratic.

Question 16

From Stage 1 to Stage 4 of small business growth, the small business owner becomes less of a _____ and more of a _____.

Accepted Answer

A)   manager; doer
B)   consultant; doer
C)   manager; visionary
D)   doer; leader

Question 17

The maximum number of employees who can be supervised effectively by a capable manager is four.

Accepted Answer

A) True 
 B)False

Question 18

Showing up at an event and handing out a lot of business cards is an effective form of networking.

Accepted Answer

A) True 
 B)False

Question 19

Kathleen believes she could be more efficient in the use of her time. To determine where improvements can be made, Kathleen should first

Accepted Answer

A)   list long-term objectives.
B)   record the amounts of time she spends on various activities during the day.
C)   list projects that need attention.
D)   assign priorities to unfinished tasks.

Question 20

Many small business owners seldom work more than 40 hours a week.

Accepted Answer

A) True 
 B)False

Exam 19: Professional Management and the Small Business

Which of the following is a reason why many small firm managers are reluctant to use outside advisers?

Correct Answer
verified

Effective time management requires

Correct Answer
verified

What is the difference between a line organization and a line-and-staff organization?

Correct Answer
verified

Match the term with its definition. -A firm's overall plan for the future

Correct Answer
verified

From Stage 1 to Stage 4 of small business growth, the small business owner becomes less of a _ and more of a _.

Correct Answer
verified

A budget is prepared as part of a(n) _____ plan.

Correct Answer
verified

An organization in which the primary channel of communication is rigid will

Correct Answer
verified

Match the term with its definition. -An organizational structure that includes staff specialists who assist management

Correct Answer
verified

Kathleen believes she could be more efficient in the use of her time. To determine where improvements can be made, Kathleen should first

Correct Answer
verified

A consultant beginning to ask employees for their marketing ideas illustrates empowerment.

Correct Answer
verified

Stage 4 of small business growth involves the use of budgets, personnel practices, organizational charts, and control procedures.

Correct Answer
verified

Showing up at an event and handing out a lot of business cards is an effective form of networking.

Correct Answer
verified

A budget is usually prepared _ in advance, with a breakdown of figures for each _.

Correct Answer
verified

Correct Answer
verified
Jenny displays the following types of le...
View Answer

Discuss what makes a leader effective.

Correct Answer
verified
Effective leadership is based not on a l...
View Answer

Match the term with its definition. -The process of granting to subordinates the right to act or make decisions

Correct Answer
verified

John, a small business operations manager, is confronted with a quality problem. A typical small business handicap that will hamper his efforts to solve the problem is a lack of

Correct Answer
verified

Many small business owners seldom work more than 40 hours a week.

Correct Answer
verified

Periodic performance review sessions for a company following two-way communication between managers and employees would discuss employees' ideas, questions, complaints, and job expectations.

Correct Answer
verified

The maximum number of employees who can be supervised effectively by a capable manager is four.

Correct Answer
verified

Exam 19: Professional Management and the Small Business

Which of the following is a reason why many small firm managers are reluctant to use outside advisers?

Correct AnswerverifiedShow Answer

Effective time management requires

Correct AnswerverifiedShow Answer

What is the difference between a line organization and a line-and-staff organization?

Correct AnswerverifiedShow Answer

Match the term with its definition. -A firm's overall plan for the future

Correct AnswerverifiedShow Answer

From Stage 1 to Stage 4 of small business growth, the small business owner becomes less of a _____ and more of a _____.

Correct AnswerverifiedShow Answer

A budget is prepared as part of a(n) _____ plan.

Correct AnswerverifiedShow Answer

An organization in which the primary channel of communication is rigid will

Correct AnswerverifiedShow Answer

Match the term with its definition. -An organizational structure that includes staff specialists who assist management

Correct AnswerverifiedShow Answer

Kathleen believes she could be more efficient in the use of her time. To determine where improvements can be made, Kathleen should first

Correct AnswerverifiedShow Answer

A consultant beginning to ask employees for their marketing ideas illustrates empowerment.

Correct AnswerverifiedShow Answer

Stage 4 of small business growth involves the use of budgets, personnel practices, organizational charts, and control procedures.

Correct AnswerverifiedShow Answer

Showing up at an event and handing out a lot of business cards is an effective form of networking.

Correct AnswerverifiedShow Answer

A budget is usually prepared _____ in advance, with a breakdown of figures for each _____.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedJenny displays the following types of le...View AnswerShow Answer

Discuss what makes a leader effective.

Correct AnswerverifiedEffective leadership is based not on a l...View AnswerShow Answer

Match the term with its definition. -The process of granting to subordinates the right to act or make decisions

Correct AnswerverifiedShow Answer

John, a small business operations manager, is confronted with a quality problem. A typical small business handicap that will hamper his efforts to solve the problem is a lack of

Correct AnswerverifiedShow Answer

Many small business owners seldom work more than 40 hours a week.

Correct AnswerverifiedShow Answer

Periodic performance review sessions for a company following two-way communication between managers and employees would discuss employees' ideas, questions, complaints, and job expectations.

Correct AnswerverifiedShow Answer

The maximum number of employees who can be supervised effectively by a capable manager is four.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

From Stage 1 to Stage 4 of small business growth, the small business owner becomes less of a _ and more of a _.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

A budget is usually prepared _ in advance, with a breakdown of figures for each _.

Correct Answer
verified

Correct Answer
verified
Jenny displays the following types of le...
View Answer

Correct Answer
verified
Effective leadership is based not on a l...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified