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Which of the following applies to all persuasive messages?


A) They are all received negatively.
B) They are all biased.
C) They are all ethically dubious.
D) They are all permission based.
E) They are all received positively.

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The heart of a proposal is the discussion of the problem that the proposed product or service is intended to solve.

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Which of the following is an example of an external proposal?


A) an email from an employee to the CEO proposing the creation of an employee volunteer program
B) a presentation by a graphic designer in which she proposes to design a new website for a company
C) an email from an employee to his manager stressing the need for additional team members for a project
D) an email from a manager to an executive proposing a pay raise for an employee
E) a memo from an employee to her manager requesting permission to attend a conference

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Define integrated marketed communications and explain how you might use this technique in an email.

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Integrated marketing communica...

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Explain the main types of appeals used in sales messages.Give an example for each type of appeal.

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The main types of appeals are the follow...

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Requests that are likely to encounter resistance require a slow,deliberate approach.

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One of the most widely disseminated forms of business communication is the sales message.

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Which of the following statements about product benefits is true?


A) They are automatically given to readers when they comply with your request.
B) They are the same thing as product features.
C) They are intangible and can only be acquired over time.
D) They are short-lived as compared to added-on benefits.
E) They should not be relied on heavily because they can cheapen a product.

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How can you get readers to open your sales letter? Your email sales message?

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Since sales messages must gain a reader'...

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Differentiate tangible rewards from intangible rewards.

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Tangible rewards are those that can be m...

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Which of the following is true about proposals?


A) They should describe the product or service and let the readers decide how it will benefit them.
B) Proposals can be in the form of oral presentations.
C) A solicited proposal is one that you submit without an official invitation to do so.
D) They have the same basic goal as reports to inform or solve problems.
E) They are not similar to sales messages.

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Which of the following is true about emotional appeals?


A) Emotional appeals are best suited for selling useful products.
B) Emotional appeals should be avoided when selling to male readers.
C) Emotional appeals typically engage our senses.
D) Emotional appeals should be avoided when advertising products that do not perform any discernible practical function.
E) Emotional appeals are mainly based on logic.

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Messages for goods and services that help readers save money will most likely


A) have an emotional appeal.
B) have a logical appeal.
C) have a sensory appeal.
D) avoid using logos to attract consumers.
E) avoid using evidence to convince customers.

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Permission-based email allows marketers to tailor their message to customers and prevents spam.

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Information such as a person's social,political,and personal preferences is called _____ information.


A) physiographic
B) geographic
C) angiographic
D) demographic
E) psychographic

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The primary means by which organizations solicit proposals is the RFP.RFP stands for


A) requested financial proposition.
B) regulations for proposals.
C) request for proposals.
D) request for price.
E) rules for proposals.

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Of the following,the most appropriate attention-gaining opening for a sales message is


A) a brief description of the company's history.
B) a statement that introduces a need that the product will satisfy.
C) a description of the company's products or services.
D) a statement that brings credit to the company.
E) any kind of surprising statement.

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A solicited proposal is written in response to an explicit invitation offered by a company,foundation,or government agency that has certain needs to meet.

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