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Exam 11: Motivating Employees

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Question 21

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The key to achieving task identity is to design jobs that demand the use of many different skills.

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Question 22

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Workers generally have accurate perceptions of their contributions at work,so managers who fairly evaluate workers and compensate them according to their contributions are likely to have highly motivated workers.

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Question 23

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At Quatritech International,employees tend to work with little direct supervision.They are expected to use creativity and imagination on the job because management believes they are committed and professional workers.The management style at Quatritech reflects ____________ attitudes about workers.

Theory Y assumes that the most people are capable of using a relatively high degree of imagination and cleverness to solve problems.

Theory ___ managers see workers as being lazy and unwilling to accept responsibility.

Melody has worked as a secretary at Consolidated Freight Handling for ten years.She earns a good salary and is well liked by her fellow workers and managers.However,she has been passed over for promotion twice and feels that no one appreciates her abilities and skills.Melody is concerned with satisfying her:

Matt works for a sports marketing firm.He feels that he has been treated unfairly by the organization.He helped three other employees organize a series of successful street hockey tournaments in different regions of the country.While the other employees were given a bonus and corporate recognition,his efforts were ignored.According to equity theory,Matt is likely to respond by:

A basic idea of ___________ was to conduct time-motion studies to find the best way to perform each task and then teach people to use these methods.

What was the number one motivating factor of the Herzberg study?

Herzberg's research focused on determining which management style achieved the highest level of worker motivation.

Scientific management became the dominant strategy for improving productivity during the early 1900s.

_____________ studied how the characteristics of the job itself affected worker motivation.

According to Herzberg's views,which of the following strategies would be most likely to result in a higher level of worker motivation?

What is the key idea behind goal-setting theory?

At ABC Motorcar Company,workers are grouped into teams.Each team is responsible for assembling an entire automobile.ABC gives the teams freedom and flexibility to decide for themselves how to divide up the work.The company keeps the workers informed about how their cars are selling,and even shows them the comments customers make about quality and performance on customer satisfaction questionnaires.ABC Motorcar Company is using a strategy of:

Which of the following problems would indicate that managers had not applied the basic concepts of expectancy theory?

Feedback helps enrich a job by satisfying a worker's esteem needs.

___________ is the characteristic of work concerned with the degree of freedom,independence,and discretion a worker has in scheduling work and determining procedures.

Many service firms have found that management styles that are consistent with McGregor's Theory Y are helpful in dealing with on-the-spot problems.

Frank and Lillian Gilbreth thought that every job could be broken down into a series of: