Question 1

The optimum amount of time and effort required for the revision step depends on

Accepted Answer

A)  Whether you've chosen the direct or indirect approach
B)  Whether you initiated the message or it was assigned to you
C)  The medium you've chosen and the nature of your message
D)  Your status in the organization
E)  The action you are asking your readers to take

Question 2

Readability indexes measure ________,so they offer a useful reference point for improving your writing.

Accepted Answer

A)  style and syntax
B)  sentence length
C)  tone of voice
D)  proper word usage

Question 3

In what way do informative headings help the reader save time?

Accepted Answer

A)  The reader can gain knowledge of the topic from the headings and subheadings without reading the entire document
B)  The reader can identify keywords in the heading and read only sections of interest
C)  The parallel construction used in the headings will allow for emphasis of key ideas
D)  Informative headings are "mini paragraphs" about key topics
E)  Informative headings will invite the audience to read further

Question 4

Which of these is an important goal when you are evaluating the content of a message?

Accepted Answer

A)  Verifying that it's easy to identify sources of information
B)  Making sure all ideas get the same amount of space
C)  Ensuring a good balance of general and specific information
D)  Verifying that the message is long enough for corporate guidelines
E)  Showing an interesting use of color and contrast

Question 5

Why is it important to revise the first draft of your writing?

Accepted Answer

Before getting to the design stage,it's ...

Question 6

In order to do an effective job at proofreading a document,

Accepted Answer

A)  scan each page as quickly as you can.
B)  go through the document several times.
C)  avoid using a systematic approach.
D)  stop the process after you've run the spell-checker.

Question 7

Which of these high-priority items should be double-checked carefully?

Accepted Answer

A)  Jargon
B)  Names
C)  Indentations
D)  Headings
E)  Subheadings

Question 8

According to your textbook,proofreading is

Accepted Answer

A)  unnecessary for digital communication.
B)  the quality inspection stage for a document.
C)  a casual scan up and down the page or screen.
D)  something you do immediately after finishing a document.

Question 9

How does using justified paragraphs change the look of a document?

Accepted Answer

A)  It creates a lighter look in the document
B)  It increases the amount of white space along the right margin
C)  It is easier to read
D)  It looks more formal and less personalized
E)  There are fewer gaps between words

Question 10

When you're using digital media to write a message,you don't need to worry about grammar,spelling,or clarity.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is one way to make a document easier to skim and allow the reader to quickly find key ideas?

Accepted Answer

A)  Keep sentence length consistent
B)  Use shorter paragraphs
C)  Avoid lists and bullets
D)  Build a strong narrative
E)  Eliminate headings and subheadings

Question 12

How do poor design decisions affect the readability and the effectiveness of the message?

Accepted Answer

A)  They act as a barrier to communication
B)  They establish the tone of the document
C)  They add to the consistency of the message
D)  They add balance
E)  They encourage subjective understanding of the message

Question 13

Briefly explain the difference between descriptive headings and informative headings.

Accepted Answer

Whereas descriptive headings do little m...

Question 14

Which one of the following is usually included in a typical memo format?

Accepted Answer

A)  The writer's signature
B)  A salutation
C)  A subject line
D)  A complimentary close

Question 15

Which of these is an important consideration when you communicate with the same audience multiple times?

Accepted Answer

A)  Balance of text and graphics
B)  Restraint
C)  Haptics
D)  Technical detail
E)  Design and layout consistency

Question 16

When a document is short and concise,readers will feel that not enough time was devoted to the writing process.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a concern about delivery methods when a communication contains sensitive information?

Accepted Answer

A)  Time
B)  File compression method
C)  Convenience
D)  Cost
E)  Security

Question 18

Which of the following is an advantage of using specific pointers instead of words such as "the above mentioned," "the former," and "the latter"?

Accepted Answer

A)  Clarification of sentence structure
B)  Elimination of awkward references
C)  Replaced camouflaged verbs
D)  Parallelism
E)  Corrected dangling modifiers

Question 19

What are word combinations that essentially say the same thing as single words?

Accepted Answer

A)  Redundancies
B)  Starters
C)  Clarifiers
D)  Hedges
E)  Nouns

Question 20

How do serif and sans serf typefaces differ?

Accepted Answer

A)  Serif typefaces present an informal look,whereas sans serif faces create a formal look
B)  Serif typefaces work only below 10 or 12 points; sans serif work at any size
C)  Serif typefaces are used for print messages; sans serif are used for digital messages
D)  Serif typefaces have small crosslines (serifs) at the ends of each letter stroke; sans serif faces do not
E)  Serif typefaces are obsolete in business

Exam 6: Completing Business Messages

Which of these is an important consideration when you communicate with the same audience multiple times?

Correct AnswerverifiedShow Answer

When a document is short and concise,readers will feel that not enough time was devoted to the writing process.

Correct AnswerverifiedShow Answer

Which one of the following is usually included in a typical memo format?

Correct AnswerverifiedShow Answer

How do poor design decisions affect the readability and the effectiveness of the message?

Correct AnswerverifiedShow Answer

Which of the following is an advantage of using specific pointers instead of words such as "the above mentioned," "the former," and "the latter"?

Correct AnswerverifiedShow Answer

How do serif and sans serf typefaces differ?

Correct AnswerverifiedShow Answer

When you're using digital media to write a message,you don't need to worry about grammar,spelling,or clarity.

Correct AnswerverifiedShow Answer

The optimum amount of time and effort required for the revision step depends on

Correct AnswerverifiedShow Answer

Which of the following is a concern about delivery methods when a communication contains sensitive information?

Correct AnswerverifiedShow Answer

Which of the following is one way to make a document easier to skim and allow the reader to quickly find key ideas?

Correct AnswerverifiedShow Answer

In what way do informative headings help the reader save time?

Correct AnswerverifiedShow Answer

What are word combinations that essentially say the same thing as single words?

Correct AnswerverifiedShow Answer

How does using justified paragraphs change the look of a document?

Correct AnswerverifiedShow Answer

According to your textbook,proofreading is

Correct AnswerverifiedShow Answer

Why is it important to revise the first draft of your writing?

Correct AnswerverifiedBefore getting to the design stage,it's ...View AnswerShow Answer

Which of these is an important goal when you are evaluating the content of a message?

Correct AnswerverifiedShow Answer

Briefly explain the difference between descriptive headings and informative headings.

Correct AnswerverifiedWhereas descriptive headings do little m...View AnswerShow Answer

In order to do an effective job at proofreading a document,

Correct AnswerverifiedShow Answer

Readability indexes measure ________,so they offer a useful reference point for improving your writing.

Correct AnswerverifiedShow Answer

Which of these high-priority items should be double-checked carefully?

Correct AnswerverifiedShow Answer

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Before getting to the design stage,it's ...
View Answer

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Whereas descriptive headings do little m...
View Answer

Correct Answer
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